Kim R
SIM Card list
You can easily check your registered SIM card information on the SIM card list.
SIM card status
The statuses of the SIM card are Subscribed, Canceled, and Terminated.
| Icon | Status |
 |
Subscribed |
 |
Canceled |
 |
Terminated |
SIM card detail
Click the SIM card you would like to see in detail. Then, a SIM detail page will show up. You can check the ICCID number, SIM card status, and other detailed information.
Manage Subscription Plan
Managing Your Plan: On the BlackVue SIM Card menu, you can easily manage the plan you are subscribed to. As an overview, BlackVue offers 3 different data plans: 1GB, 3GB, and 5GB data plans.
Changes from one SIM card plan to another are reflected on the 1st day of the following month. You will see the changes under "Next Billing on", with the next payment date and the changed plan indicated.
Canceling your Plan: When you cancel your subscription, you still have access to the benefits of your plan until the end of your billing cycle.
Upgrading your Plan: After (or during) your Free Trial, you can upgrade to the plan by navigating to your SIM detail page. If you select the plan you want to upgrade to, the upgrade will take effect from the 1st day of the following month.
Renewing a Plan: We will be automatically renewing your BlackVue SIM Data plan monthly, depending on the billing type you choose. On your BlackVue SIM detail page, you can see your subscription billing cycle.
SIM Termination: When the service period expires, the SIM card will be terminated immediately. Once the SIM card is terminated, data plan re-subscription for that SIM will no longer be possible. You have to contact our Customer Support for another SIM card.
Manage Payment Method
Re-subscribing to a Plan / Restarting your SIM Card Plan: After your plan expires, you can re-subscribe within 30 days. Your SIM card will be disabled until you renew your data plan. If you want to restart your data plan, please click the ‘Resubscribe’ button on the plan you want to re-subscribe.
Checking Your Current Plan: You can find an overview of your subscription(s) on the SIM Detail page. You can also see here SIM information (Activation date, Next billing date, etc)
Viewing Invoices: The billing given by Stripe will open on a new page. Listed are the billing price, number, and purchase date. The billing and receipt are also downloadable.
Editing your billing details: You can edit your billing details at any moment. Click ‘Change payment method’.
Refund Policy: You can cancel your subscription at any time, but given the nature of digital products, we cannot refund any amount that you have already paid. You can find more information in our Terms and Conditions.
Manage Data Usage
Data Metering: Usage information posted on the SIM Card dashboard comes from our carrier partner (Telenor). It is hard to check the data usage live. Information may be transmitted with a delay and may not reflect the real-time data usage and remaining data.
