Follow the below steps and try connecting the dashcam after each step to check if it solves the issue.

1. 1. Turn off the cellular data network (3G- LTE) of your phone and try to connect to direct Wi-fi.                                                                                                                                     
2. Turn on the Location in the app settings of your phone and try to connect.                                                                                                                              
3. If you are using an Android phone, turn off the "Smart Network switch" on your phone.
   If you are using an iPhone, turn off "Wifi Assist".
   
   
4.  Erase the stored information of the dashcam's Wi-Fi in your smartphone's Wi-Fi settings:
   -Android: press and hold the dashcam's Wi-Fi SSID and when the pop-up appears, click on
   "Forget Network".
   -IOS: Click on the info icon and then click on "Forget this Network". 
5. Turn off the Wi-Fi of your smartphone. Also, turn OFF the dashcam's Wi-Fi by pressing the Wi-Fi button on the side of the dashcam, wait for 10~15 seconds and press the button once again to turn it back on. Now turn on your smartphone's Wi-Fi and try to connect to the dashcam.  
   
   
6. If the above doesn't solve the issue, Reset the dashcam's Wi-Fi password or upgrade the dashcam's firmware and try again.
   * Please note that the dashcam's Wi-Fi password is case sensitive, which means that the upper case and lower case letters are different. For example, " A " and " a " are considered different letters.
   
   
7. Sometimes, a particular smartphone may fail to connect to the dashcam's Wi-Fi. If possible, try to connect to the dashcam's Wi-Fi by using another smartphone and send us the model number and OS version of the smartphone that can't be connected to the dashcam's Wi-Fi.

Note:

• To connect your smartphone to the BlackVue dashcam's Wi-Fi, stay near the dashcam (the distance between the dashcam and the smartphone should not be more than 10m [32 ft])

• Check if the Wi-Fi LED on the dashcam is ON or blinking. If it isn't, press the Wi-Fi button to turn it ON or restart the dashcam.
  

• The dashcam’s Wi-Fi SSID should appear almost instantly in the Wi-Fi networks menu of the smartphone when the dashcam boots up or when turned on by pressing the Wi-Fi button. However, in order to establish a connection successfully, it is recommended to wait for 15~20 seconds to let the Wi-Fi set up properly.

• Only one phone or tablet can be connected to a BlackVue dashcam at a time. For this reason, make sure that the dashcam is not connected to any other device when you are trying to connect to it.