- Please check if the microSD card is properly connected and the computer recognized it.
- If the microSD card cannot be recognized, use another microSD card reader to rule out the possibility of the microSD card reader being faulty.
- Download the BlackVue PC viewer from our official website and install it, OR you can use the Click&Run BlackVue Viewer program saved in the firmware. (SD Card->BlackVue->Application-> PC Viewer for Windows/Mac->BlackVue.exe).
- Run the BlackVue Viewer; wait 20~30 seconds until the BlackVue Viewer completes listing up the recordings and try accessing the settings or to formatting the microSD card.