-The dashcam should be in the range of the Wi-Fi hotspot that you want your dashcam to connect to.
-During the configuration of Wi-Fi hotspot settings , stay near to the dashcam (the distance between the dashcam and the smartphone should not be more than 10m [32 feet]).
Please check out the following video tutorial to configure the BlackVue Cloud service hotspot settings:
Note: The app name has been changed from "BlackVue C" to "BlackVue"
If the dashcam is properly connected to Cloud, the camera icon will be appear light blue color as shown below: