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The dashcam's Wi-Fi disconnects from the smartphone, how to fix it?


    For a smooth Wi-Fi connection of your smartphone to the BlackVue dashcam's Wi-Fi, the distance between the dashcam and the smartphone should not be more than 10m (32ft).


    Strong radio interference due to other electronic devices in the car can affect the Wi-Fi connectivity of the dashcam and it might randomly disconnect from the smartphone. To troubleshoot this issue, turn off all other electronic devices and try to connect again OR take out the dashcam from the mount power it up at home using a common power adapter and try to connect your smartphone to its Wi-Fi.


    For Android Users:

    • Before connecting any Android device to the dashcam, make sure to turn off the “Smart Network Switch” option in the Wi-Fi settings of the smartphone. BlackVue acts as a Wi-Fi server for your phone or tablet, but it does not provide a connection to the Internet, so the “Smart Network Switch” function might cause it to disconnect from the BlackVue.
    • In some android devices with Android OS 6.0 onward, turning on the location in the application permissions might solve the connectivity issue  (go to Settings -> Apps (or Applications) -> Application manager -> BlackVue -> Permissions -> Location, choose “Allow”)


    For iPhone Users:

    • Before connecting your iPhone to the dashcam, make sure that the “Wi-Fi Assist” option is turned off (Go to Settings > Cellular. Then scroll down and tap the slider to turn off Wi-Fi Assist).
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