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Rear camera is not working, how to troubleshoot it?

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    • Make sure that you are using the coaxial cable (rear camera cable) that came with the dashcam. Similar cables - or sometimes even BlackVue coaxial cables of older models - can cause compatibility issues.
    • Turn on the dashcam and check if the power LED on the rear camera is ON. If it isn't, power off the dashcam and unplug the coaxial cable from the front and rear camera carefully.
    • Check if the MCX jacks (female connectors) on the front / rear camera or the connection pins (male connectors) of the coaxial cable are damaged.

    -If the MCX jacks are damaged, please contact the seller for repair/replacement of the dashcam.

    -If the connection pins (male connectors) of the coaxial cable are bent / damaged, please purchase a new Coaxial cable.

    • If both the MCX jacks (female connectors) on the front / rear camera and the connection pins (male connectors) of the coaxial cable are in fine condition, insert the coaxial cable back in the front and rear camera and make sure that it is properly inserted all the way in.Then power up the dashcam. If the rear camera still doesn't work, please contact the seller to proceed with the RMA service.