We're here to help

Speed is not showing up on the recordings, how to fix it?


    Only the BlackVue dashcams with a built-in GPS or external GPS module have the speed stamp on the recordings.


    Check if the speed unit settings are correctly configured in dashcam/firmware settings -> Recording settings-> Speed unit.


    For the built-in GPS models, check if the GPS LED on the dashcam is ON during driving.


    If all of the above conditions are met and GPS doesn't work, please send us some of the video recordings without the speed stamp, along with their GPS files (for older models only; up to DR650S), "Config", and "System" folders saved in the microSD card.

    • To get them, turn off the dashcam --> take out the SD card --> connect it to your computer using the microSD card reader --> open the microSD card drive --> open the "BlackVue" folder
    • Zip the "Config" and "System" folders so that you can attach them to the email
    • You might not be able to send the recordings via email because of the large size of the recordings. We recommend uploading them and their GPS files on your online drive (dropbox, google drive, etc.) and sending us the link instead.


    If GPS LED doesn't turn on during driving, please refer to the GPS issue troubleshooting support article.

    Powered by Zendesk