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What is Event Auto-upload and how to set it up?

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    This feature allows the dashcam to automatically upload live stream or recording files in low
    resolution to BlackVue Cloud.

    Live stream:

    • The live stream (D1@10fps) of events triggered by an impact or manually, is automatically
      uploaded to the Cloud only if the dashcam is connected to a Wi-Fi hotspot at the time of the
      event.
    • The live stream starts to save on the Cloud few seconds after the event is detected.
      Files in low resolution: (Available for Fleet plan users only)
    • Event recordings that are saved on the SD card are automatically uploaded to the Cloud in
      low resolution (D1@10fps) whenever the dashcam is connected to a Wi-Fi hotspot or in the
      parking mode only if connected to a "Garage Wi-Fi hotspot".
    • You can select any of your registered Cloud Wi-Fi hotspots as a Garage Wi-Fi hotspot under
      Firmware settings > CLOUD > Cloud service hotspot settings. The dashcam will try to
      connect to the selected hotspot in priority whenever it enters into parking mode.

    Files in low resolution: (Available for Fleet plan users only)

    •  Event recordings that are saved on the SD card are automatically uploaded to the Cloud in
      low resolution (D1@10fps) whenever the dashcam is connected to a Wi-Fi hotspot or in the
      parking mode only if connected to a "Garage Wi-Fi hotspot".
    •  You can select any of your registered Cloud Wi-Fi hotspots as a Garage Wi-Fi hotspot under
      Firmware settings > CLOUD > Cloud service hotspot settings. The dashcam will try to
      connect to the selected hotspot in priority whenever it enters into parking mode.

     

    Compatibility:

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    Compatible models:

    • DR650S-1CH/2CH FW ver.1.011 & later
    • DR750S-1CH/2CH FW ver.1.004 & later
    • DR900S-1CH/2CH FW ver.1.001 & later

    Compatible software:

    • App version: Android v.2.75 & later, iOS v.2.74 & later
    • Cloud Viewer (Windows) v.1.21 & later, Cloud Viewer (Mac) v.1.22 & later
    • Cloud Viewer Pro (Windows) v.1.11 & later

    How to set up?

    By default the Event Auto-upload feature is disabled. To enable and configure it, please follow these steps:

    1. Login to Blackvue App.
    2. Select BLACKVUE CLOUD.
    3. Tap next to your camera name and select Camera settings.

    LAU-2.PNG

    EAL.JPG

     

    4. Select Event Auto-upload settings.
    4. Configure your desired settings and press OK.

     

    • Notes:
    • Live Auto-upload recordings are saved in a separate Cloud storage, thus the regular BlackVue Cloud Storage space is not occupied by them.
    • The number of replays and downloads of live auto-upload recordings count towards your monthly “File Replay/Download” limit i.e. 100 replays & downloads/month for free account.
    • The Live Auto-upload recordings stored on Cloud will automatically be deleted after the following period:
      • Free Account (Free Plan): 2 days
      • Subscribed account (Basic/Smart Plan) : 7 days

    *Live Auto-upload recordings can’t be deleted from the Cloud manually.

    Comments

    • Avatar
      Edison Man

      Already tried it, but no Live Auto-Upload setting appear, so what shall I do now? I really need to use this Live Auto-Upload! Please tell me how to get it working!

    • Avatar
      Vaughn Henry

      Live Auto-upload is not in my settings, how do i turn it on?

    • Avatar
      Noman

      Dear Customers
      Can you please tell us what version of app and firmware are you using?
      Please update to the latest app and firmware version and see if it helps in viewing the Live Auto upload settings.
      Let us know in case you still don't see them.

      Thank you

    • Avatar
      Sean May

      Hello Support, I am unable to find the Live Auto-upload under my account settings on app version 2.75

    • Avatar
      Vaughn Henry

      The option in your instructions above Is not available in in our app. I am on V 2.74

    • Avatar
      mso1830

      I couldn't find the option and I am using the latest versions of both the app and firmware. I bought my camera just for this feature.

    • Avatar
      Noman

      Dear Customers
      Can you please tell us if you are using iOS or Android. If you are using Android, please tell us the specifications of your phone and Android version for further investigation.

      Thank you

    • Avatar
      mso1830

      I am using an Android phone Samsung Galaxy note 8 64gb the Android version is 8.0.0

    • Avatar
      Sean May

      Android Samsung Galaxy Note 8 Android Version 8.0.0

    • Avatar
      Noman

      Dear Customers
      We have released a new app version 2.75. Please download it from the google play store, which should fix the issue. If the issue persists. Please send us the config folders inside the blackvue folder located in the SD card.
      Thank you

    • Avatar
      mso1830

      I found the option only under the camera settings through the cloud window not the camera settings under wi-fi. I guess it's my mistake not reading your instructions.

    • Avatar
      Robert Benyon

      I am already running the latest version of the APP and the firmware but I am not seeing this option against my DR750S. v2.78 app

    • Avatar
      Noman

      Hello Robert
      Can you please tell us the firmware version that you are using so that we can confirm if it's the right version

      Thank you

    • Avatar
      yur4e

      Heelp