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[ISSUE] DR900S SSID not being shown on some Android devices.

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    This is a known issue that the SSID of DR900S dashcam is not being broadcasted on some Android devices. The reason for this issue is that although the camera has 2.4Ghz and 5Ghz Wifi bandwidth, in the current firmware settings the dashcam only broadcast 5G, so if your phone doesn't support  5Ghz network, the SSID won't appear in the settings.
      Our firmware team is constantly working on an upgrade in which users can choose between 2.4Ghz and 5G bandwidth. The firmware will be released very soon which will fix the issue


    Comments

    • Avatar
      Peter Thorsøe

      Any news about the firmware release for fixing this problem?

    • Avatar
      Kris Heavens

      Hi there this is a common issue. Its not 5ghz support that is the issue as I have this issue and a google pixel xl2. The reason is that in the UK and other juritictions the phones have a different band setting on 5ghz.

      this explains why you probably tested this ok with your local galaxies etc.

      For example a more elegant solution would be a channel selector to a lower 5ghz channel EU/UK.

    • Avatar
      Noman

      Dear Customers
      The new DR900S firmware with the option of 2.4Ghz and 5Ghz is released. Now you can connect to the direct Wi-fi even if your phone doesn't support 5Ghz bandwidth or if the 5Ghz channel selection is not available in your country.

      Thank you

    • Avatar
      clayton

      Okay so how does one update the firmware if they cannot connect to it?

    • Avatar
      clayton

      Okay so how does one update the firmware if they cannot connect to it?

    • Avatar
      clayton

      Additionally i cannot even see it with my wifi anaylizer

    • Avatar
      Noman

      Hello Clayton.
      Please update the firmware using the protocol mentioned in the article below.
      https://helpcenter.blackvue.com/hc/en-us/articles/231447647-Upgrading-the-dashcam-s-firmware-using-computer
      Please make sure that the dashcam's wifi is on by checking the WIfi Led
      Let us know if you have any further questions.

      Thank you

    • Avatar
      steve

      BlackVue - I have found that the 900S SSID at 5Ghz is broadcasting on channel 157. Unfortunately, this is not a channel that all Android devices use (even ones that are less than a year old). All you need to do to fix this is broadcast on a more common channel (or a channel below 112). It took me all of 10 minutes to find this out. To simply say "your phone doesn't support 5Ghz" is appalling. Most the people with this problem will have phones that support 5Ghz, just change the SSID to broadcast on a more common channel please by default or allow us to choose the channel. ...I feel like I'm doing your job for you here!

    • Avatar
      Noman

      Hello Steve
      We are aware of the fact that the DR900S SSID is broadcasting on channel 157. This channel is usually an issue in some Android devices in Europe. We cannot lower the channel due to some legal limitation about the SSID broadcasting of this particular device.
      Some of the older phones do have an issue of not supporting 5Ghz network and it could be the reason for SSID not being shown.

      Thank you

    • Avatar
      Tom Espen Pedersen

      I am experiencing this problem on the 750S. Could it be the same problem? I have a brand new Huawei P20 Pro phone. If that is not compatible, you are not doing your job.

    • Avatar
      Noman

      Hello Tom
      This shouldn't be an issue with DR750S because it doesn't have 5G Wifi network. Have you tried connecting the camera to another phone and see if the issue persists? Also please upgrade the firmware to the latest, in case you haven't to see if it fixes the issue.

      Thank you

    • Avatar
      Graham

      I have a Note 8 phone and have the same issue with the 5Ghz, this needs to be fixed when top of the range phones cannot see your 5Ghz signal.
      Change the 157 channel on the 5Ghz