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[ISSUE] DR900S SSID not being shown on some Android devices.

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    This is a known issue that the SSID of DR900S dashcam is not being broadcasted on some Android devices. The reason for this issue is that although the camera has 2.4Ghz and 5Ghz Wifi bandwidth, in the current firmware settings the dashcam only broadcast 5G, so if your phone doesn't support  5Ghz network, the SSID won't appear in the settings.
      With the latest 1.004 firmware upgrade which  can choose between 2.4Ghz and 5G bandwidth. Please choose 2.4Ghz settings which will fix the issue.


    Comments

    • Avatar
      Peter Thorsøe

      Any news about the firmware release for fixing this problem?

    • Avatar
      Kris Heavens

      Hi there this is a common issue. Its not 5ghz support that is the issue as I have this issue and a google pixel xl2. The reason is that in the UK and other juritictions the phones have a different band setting on 5ghz.

      this explains why you probably tested this ok with your local galaxies etc.

      For example a more elegant solution would be a channel selector to a lower 5ghz channel EU/UK.

    • Avatar
      Noman

      Dear Customers
      The new DR900S firmware with the option of 2.4Ghz and 5Ghz is released. Now you can connect to the direct Wi-fi even if your phone doesn't support 5Ghz bandwidth or if the 5Ghz channel selection is not available in your country.

      Thank you

    • Avatar
      clayton

      Okay so how does one update the firmware if they cannot connect to it?

    • Avatar
      clayton

      Okay so how does one update the firmware if they cannot connect to it?

    • Avatar
      clayton

      Additionally i cannot even see it with my wifi anaylizer

    • Avatar
      Noman

      Hello Clayton.
      Please update the firmware using the protocol mentioned in the article below.
      https://helpcenter.blackvue.com/hc/en-us/articles/231447647-Upgrading-the-dashcam-s-firmware-using-computer
      Please make sure that the dashcam's wifi is on by checking the WIfi Led
      Let us know if you have any further questions.

      Thank you

    • Avatar
      steve

      BlackVue - I have found that the 900S SSID at 5Ghz is broadcasting on channel 157. Unfortunately, this is not a channel that all Android devices use (even ones that are less than a year old). All you need to do to fix this is broadcast on a more common channel (or a channel below 112). It took me all of 10 minutes to find this out. To simply say "your phone doesn't support 5Ghz" is appalling. Most the people with this problem will have phones that support 5Ghz, just change the SSID to broadcast on a more common channel please by default or allow us to choose the channel. ...I feel like I'm doing your job for you here!

    • Avatar
      Noman

      Hello Steve
      We are aware of the fact that the DR900S SSID is broadcasting on channel 157. This channel is usually an issue in some Android devices in Europe. We cannot lower the channel due to some legal limitation about the SSID broadcasting of this particular device.
      Some of the older phones do have an issue of not supporting 5Ghz network and it could be the reason for SSID not being shown.

      Thank you

    • Avatar
      Tom Espen Pedersen

      I am experiencing this problem on the 750S. Could it be the same problem? I have a brand new Huawei P20 Pro phone. If that is not compatible, you are not doing your job.

    • Avatar
      Noman

      Hello Tom
      This shouldn't be an issue with DR750S because it doesn't have 5G Wifi network. Have you tried connecting the camera to another phone and see if the issue persists? Also please upgrade the firmware to the latest, in case you haven't to see if it fixes the issue.

      Thank you

    • Avatar
      Graham

      I have a Note 8 phone and have the same issue with the 5Ghz, this needs to be fixed when top of the range phones cannot see your 5Ghz signal.
      Change the 157 channel on the 5Ghz

    • Avatar
      Bob C

      Samsung S8 here, mine also does not see the 5 Ghz broadcast. Not happy it has to use 2.4 Ghz to connect. Much slower to access files or save to internal. Please fix this!

    • Avatar
      Marko

      Got the new DR900S-2CH and after few hours get it work:
      1. Download the latest firmware as already explained above.
      2. After unzipping change the parameter "WiFiBand" in "BlackVue\Config\config.ini" to "1", i.e. "WiFiBand=1"
      3. This change together with the Android App "Firmware download" make the SSID and camera videos visible on my Nokia 8 using 2.4GHz.

    • Avatar
      Albert Dujardin

      Hi, I cannot make this work. I have a new DR900S-2CH and I cannot find the SSID with my Android phone (Huawei P9 Android 7.0)
      I downloaded the latest firmware, I upgraded it, didn't work.
      I followed Marko's instructions, changed the config.ini, upgraded the firmware again and it still didn't work. 

      I tried two different phones. I restarted multiple times. 

      Please help.

      Edited by Albert Dujardin
    • Avatar
      Albert Dujardin

      Got this working by copying the downloaded firmware to the SD Card from my PC, the opening the Blackvue application on my PC, going to settings -> firmware -> wifi and changing the band from 5GHz to 2.4GHz, putting the firmware back in the dashcam and letting it upgrade.
      Furthermore, look for it on your phone as a hotspot and not WiFI direct.
      Don't understand why these steps are not documented...

    • Avatar
      Cory w

      I have a DR900s 1ch I've upgraded to the new firmware and changed to 2ghz signal. Even with these changes I cannot connect to my galaxy note 9. I can connect to my iPad so the wifi is working. Please advise on what can be done to fix this issue.

    • Avatar
      Albert Dujardin

      Cory, with your IPad, you can configure the WiFi using the app. Check the settings there to make sure it's on 2.4Ghz.

    • Avatar
      Cory w

      Hi Albert thanks for the response but the issue is with my galaxy note 9. It won't connect in either 2.4gh or 5ghz. My iPad works fine.

    • Avatar
      Michael Vermeersch

      "With the latest 1.004 firmware upgrade which can choose between 2.4Ghz and 5G bandwidth. Please choose 2.4Ghz settings which will fix the issue".
      How? At which point and how does one choose?

    • Avatar
      Peter Hubberstey

      This really needs fixing for the UK / EU. Here in the UK we only have 5GHz 36-64 and 100-140.

      The argument re legal restrictions is apropos here; the firmware that Blackvue is distributing actually makes the product illegal for use in the UK.

      You need to sort out regional firmwares in order to comply with the regulations in the countries you export to.
      Pretty annoyed I spent £500 on the best dashcam and simply cannot use wifi. 2.4GHz in our country is useless in more densely populated areas.

    • Avatar
      steve

      I've been in contact with Blackvue regarding this during August and gave up with Blackvue. As stated above, the problem is well known, but initially Blackvue try to convince you that your phone can't see 5GHz.

      I stop to resolve this after Mel from Blackvue said "Unfortunately, there is no plan to change the channel since it is working well in other countries. The option for now is to use 2.4Ghz". He also said "The channel cannot be easily selected since there are some regulations from government of that particular country to keep a certain channel. Also each device is licensed to a certain channel and using another channel on that device could be illegal".

      I requested they changed their product information to make UK Customers aware, they didn't seem interested. So there you have it.

    • Avatar
      Annette Rawlings

      I have just purchased the DR900S-2CH and have the Samsung Galaxy s9+ and am already regretting my purchase of your dashcam. I have tried for 2 full days to try and set it up. First the Cloud app on the computer keeps shutting down and I can;t even get into the cloud - although I it opens ok on the SD card page, which I'm not wanting. Second the wi-fi won't connect at all -keeps telling me I have an issue with my internet or that my mobile isn't 5G. Really wish I had read all about these major issues prior to purchasing because I wouldn't have wasted $1500 buying 2 of them (one for us and one for the daughter) - not a happy customer at all :(

      PS. And I'm in Australia NOT Europe

      Edited by Annette Rawlings
    • Avatar
      steve

      I have a NEW phone! It only came out in April 2019, it's a Google Pixel! So as one of the latest phones on the market it ought to work right? Blackvue were blaming the smartphones for not supporting 5G if you couldn't see the wifi, even though they new it's because of the range of channels your phone sees, (not the 5G bit), and they don't make this clear and easy to find before you buy one. So, back to my new phone, YES it does see the wifi, but it won't connect, seems I have a new problem. ...BUT, I do have a solution, buy a Nextbase! It's a lot cheaper, works even better, by that I mean it works as intended. I have bought three more cams for the wife and kids, ALL Nextbase. I've not tried their customer support yet (as I haven't needed to), so can't make a comparison on this part, but I do hope they wouldn't try fobbing people off by distorting the information they give out.