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[ISSUE]Direct WIfi connectivity issues with iOS BETA 13

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    Dear Users

     We are receiving various complaints of iOS 13 BETA not connecting to direct Wifi of the dashcam. This is an issue with the iOS itself which will be fixed in the general release. 

         Thank you for your patience and understanding

    Comments

    • Avatar
      Minh Tran

      I had this same issue with my Roav camera, where the app wouldn’t recognize that I was connected to the dashcam’s wifi to access its memory content after I loaded iOS 13 beta. Roav released an update to its app, and now I can connect to my Roav dashcam via wifi. It’s strange that Blackvue just pass the buck to Apple and blame iOs 13 No solution from Blackvue at all.

    • Avatar
      Paul Taylor

      Not good enough! Blackvue needs to get on to this or my device is going back!

    • Avatar
      A P

      August 15th and it's still broken. Hoping this gets fixed soon, either the app side or iOS13 side.

    • Avatar
      Eric Brearley

      Hey guys,

      I don't think this is a defect in the new version of iOS, rather a privacy improvement in iOS.

      The native iOS team at my work said that the iOS networking API has changed in iOS 13 to improve privacy. Maybe ask your iOS team look at the new authorisation requirements for reading the network information on the wifi interface. Specifically CNCopyCurrentNetworkInfo, referenced here: https://developer.apple.com/documentation/ios_ipados_release_notes/ios_ipados_13_beta_7_release_notes#3319755

      Please remember that iOS13 will be rolled out to all iPhone users in September, which is next month. You might get a few more complaints about direct WIFI not working after this date.

      Edited by Eric Brearley
    • Avatar
      Jason Hardy

      August 29th and I still cannot access my DR650S-2ch. I have IOS 13.1 Beta which was released yesterday. From what I have read, there will be no additional changes to IOS 13.0 which will be released in September. This looks more and more like a firmware update will be required, even if Apple decided to change it's wifi protocol.

    • Avatar
      Tingyoma

      As of this post I am on iOS 13.1 Beta 2 and the app still does not work. I highly doubt now that this is an iOS issue. Blackvue please stop blaming Apple for this issue and get a fix out for this. App update or firmware update.

    • Avatar
      Mikhail Kornienko

      New iOS release is days away guys. Do you even have a beta or anything that functions properly? I mean, did you fix the app internally? I don’t think anything at all will change between now and the general iOS release, as the OS is very likely being in a code freeze state for deployment on actual devices.
      Also, confirming that nothing works on iOS 13.1 beta 2.
      Come on. At least tell us you have app running internally ready for general release?

    • Avatar
      Mark Tummillo

      Just got the 900S-2ch and can't use it because I have iOS 13.2? Not very happy !!!!!

    • Avatar
      Brian Beisel

      I too am running BETA 13.x and am not able to connect from my iPhone. I also have a Google Pixel now running Android 10 and am able to access everything. I'm sure that once IOS 13 is publicly released that the BV app will be updated to support it. I understand the frustrations but it's called BETA for a reason.

      Does BV have a beta program for the camera software?

    • Avatar
      Jason Hardy

      IOS 13 gold master has been released. Also I’m on iOS 13.1 beta 3 and the problem remains. A Blackvue iOS update was released but didn’t fix the problem. Waiting.

      Edited by Jason Hardy
    • Avatar
      Vlad

      Same here - IOS 13.1 beta 3, can't connect.
      That statement about that it's an IOS issue - total BS.

    • Avatar
      A P

      If BlackVue doesn't fix it by the iOS 13 release, I'll never be buying another product from them again.

    • Avatar
      Brian Beisel

      lol. have any of you downgraded to the latest general public release?

    • Avatar
      Adrian Cordero

      Just unwrapped new 750S 2CH, I but I cant decide where to mount it because I cant view from my iPhone XS iOS 13 Public release!!! BlackVue Please fix... update your iOS App code to be iOS13 compatible!

    • Avatar
      Paul Taylor

      They won’t comment, or haven’t to date other than to blame Apple for their own issues!
      However, you’re wrong about the iOS your using...it is not a full release yet, it is close but actually at iOS 13.1 Beta Release 4.
      I’m holding my breath that BlackVue do have a fix on or before the release of iOS 13

    • Avatar
      Jason Hardy

      Correct it is not released but there is a gold master. Nevertheless, I found another iOS app that is working with wifi on my iPhone 7+ which is at 13.1 B3 and it connects to my DR650s-2ch without issue. However, it cannot be used to configure the dashcam. Luckily it is free. I am not going to post the app name here but you only need to search the app store for Blackvue. For me the second app down was the paid version. You then search for the similar name or view other apps by the company to find the free version of the dashcam manager app. This software will get me by in the event I need to download directly from the dashcam or need live view.

      Edited by Jason Hardy
    • Avatar
      Adrian Cordero

      Thx Jason! Why is it that Dride dash manager works fine on iOS 13, but official BV app doesn’t?

    • Avatar
      Chris

      Dear Customers
      Please accept our sincere apologies for the inconvenience.
      iOS 13 will be officially released tomorrow and if there are still issues with direct WiFi connectivity, our team will fix them ASAP. Unfortunately we couldn't debug the BETA versions due to constant changes in them.
      Thank you for your patience and understanding.

    • Avatar
      Mikhail Kornienko

      Noman, what do you even mean by that??

      The GM seed (the exact version of what will be released on 19th) of iOS 13.0 was available on Apple developer portal for over a week now (since September 10th) - just so that companies like yours could test software on the exact version that will be released to normal users in less than 24hrs from now.

      You had all means to test everything for over a week now.

      With comment like that, it would be better you'd not comment at all - at least nobody would know the level of incompetence of your dev team… Jeez… My god. This is beyond any common sense.

    • Avatar
      Chris

      Dear Mikhail
      You are absolutely right about the fact of the GM seed. My previous statement was about the BETA versions prior to the final version. We have already optimized the blackvue app (v 2.95) for iOS 13 which was released last week. Hopefully there won't be any issues with the connectivity anymore but if there are still some, please let us know and we will fix them accordingly.
      Thank you

    • Avatar
      Mikhail Kornienko

      Thanks for the clarification Noman.

      So I assume the app now works with iOS 13.0 release, which is good to know. I am unable to test that on my side as I'm running iOS 13.1 betas (13.0 being pretty buggy), but at least it should cover the imminent iOS release to the masses.

      Unfortunately, still no connectivity with the camera on the latest 13.1b4 (released today). Hopefully it'll be added sooner than later. 0.1 releases shouldn't usually break things, so it is a bit strange that BlackVue app works on 13.0 but not on 13.1 betas… But sure, this iOS 13 beta/release cycle was not Apple's smoothest one. Looking forward for things to stabilize on both sides.

    • Avatar
      Adrian Cordero

      IOS 13.1 b4 contains all the fixes that iOS 13 gold. So that means that 2.95 will not work with the official release of iOS 13 today.

      Wow

    • Avatar
      Eric Brearley

      Hi Norman,

      Thanks for the update. However, I find it very disappointing that Blackvue is still pointing their finger at iOS bugs being the reason why the functionality hasn't been added.

      I'm a developer and have access to Apple's developer portal. The method of which apps use to determine the connected WIFI network has not changed since the initial BETA. The reason why WIFI connectivity is not working is simply because Blackvue has not carried out the necessary security changes. Plain and simple.

      Please do not blame bugs in other areas of iOS13 for your company's choice to not carry out the necessary changes.

      Edited by Eric Brearley
    • Avatar
      Josh Walker

      Hi Noman - I have iOS 13.0 (public release) and app v2.95. The phone successfully connects to the Blackvue WiFi but the app no longer recognizes the connection. Is Blackvue working on a fix?

    • Avatar
      Adrian Cordero

      IOS 13.1 will be released in 4 days. I'm running the Gold release & the BV app doesn't connect to WiFi at all.

    • Avatar
      Mikhail Kornienko

      Tested on a newly updated to 13.0 iPhone at my household - the app doesn’t connect to dash cam even though I am connected to dash cam’s WiFi. Neither 13.1b4, which is indeed coming out in just a few days.

      What is going on?? I believe we were told everything works 🧐

    • Avatar
      Adrian Cordero

      So There it is folks.... iOS 13 is officially released & just like we been saying all along.... 2.9.5 isn’t iOS 13 compatible... can’t connect to camera still!

      when is the fix coming?

    • Avatar
      Nicholas Cagle

      Was running the latest beta of iOS 13, 13.1 I believe. The app STILL wasnt working after all of this time (even though DEVELOPER betas have been available). I contacted Blackvue's support months ago, and their best option was to downgrade after uninstalling/reinstalling, clearing caches, etc.
      Now with the GM iOS 13 available, I restored the software on my phone to the gold...lo and behold, the Blackvue's WiFi still does not truly work. I am really disappointed. Their developers should have been on this software and ensuing issue quickly, considering the price point of the DR-900s 2ch and the fact that a main selling point of the camera is usage of the app. iOS 13 beta has been available for a significant amount of time and none of us have a usable work around, patch, anything.
      Blackvue initially blaming Apple for their software was disappointing as well. What will happen with the next version of iOS? And after? Definitely considering a thinkware or garmin instead of this system.

    • Avatar
      Adrian Cordero

      As a brand new customer (5 days), I’m absolutely shocked that this is the level of customer care & focus the dev team at BV has. What makes it even more cringe worthy is they pass on “fake news” to this Norman guy & he has to pretend he believes is. Does anyone at BV use an iPhone??!!

    • Avatar
      Tom medlicott

      Also new iOS 13 issue.... not allowing iPhone XS Max to connect to dash cam Wi-Fi over £400 I’ll be returning the unit
      Apple says BlackVue problem / BlackVue says apple problem .... either way it’s not my problem