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[UPDATE] Temporary fix of direct Wifi connectivity issue with iPhones using iOS 13

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    Dear Customers 

    A Wi-Fi direct connectivity issue is currently affecting iOS 13 and 13.1 users. 

    The issue is due to the fact that when we use the BlackVue app with Wi-Fi direct, the MAC address information is obtained from the camera. Since iOS 13, the MAC address information cannot be loaded if the location permission is not set. 

    While we cannot issue a fix immediately, here is a temporary fix. Please follow the procedure below to fix the error.

     

    1. Launch Blackvue App
    2. Cloud account logout

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    1. Select BLACKVUE CLOUD

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    1. On the Map, click "My Location" Button.

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    1. In Location settings choose “Allow While Using App

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    Thank you for your patience and understanding

     

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