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[UPDATE] Temporary fix of direct Wifi connectivity issue with iPhones using iOS 13

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    Dear Customers 

    A Wi-Fi direct connectivity issue is currently affecting iOS 13 and 13.1 users. 

    The issue is due to the fact that when we use the BlackVue app with Wi-Fi direct, the MAC address information is obtained from the camera. Since iOS 13, the MAC address information cannot be loaded if the location permission is not set. 

    While we cannot issue a fix immediately, here is a temporary fix. Please follow the procedure below to fix the error.

     

    1. Launch Blackvue App
    2. Cloud account logout

              1.png

    1. Select BLACKVUE CLOUD

             2.png

    1. On the Map, click "My Location" Button.

             3.png

    1. In Location settings choose “Allow While Using App

             4.png

     

    Thank you for your patience and understanding

     

    Comments

    • Avatar
      Mikhail Kornienko

      Noman,

      you might want to visit this thread and give people some official response as well.

      https://helpcenter.blackvue.com/hc/en-us/articles/360030685192--ISSUE-Direct-WIfi-connectivity-issues-with-iOS-BETA-13-

    • Avatar
      ethan newyen

      how to fixed wifi because i can't connect at my office just can connect at home. i try more time connect this at office but it's not working....?
      and how to fixed connect 5Ghz with DR750s 2CH? i just can connect with 2.4Ghz at office

    • Avatar
      Maziar Salehi

      Nothing works, I tried everything including searching for SSID and password on box, nothing works, never found the "network" how absolutely worthless!!!

    • Avatar
      Ralph

      These instructions assume a cloud account.. do not have one. And the instructions assume an iPhone. My iPad is what I want to connect. AND.. how long has this been an issue.. ?? Sheesh