Follow the procedures below to reset your account password in the BlackVue Mobile App.
When logged out:
- Open the BlackVue app.
- Click the menu tab on the upper left corner, click Log in, and select Forgot password?.
- Enter your email address and press Send reset password email.
- Check your email for the password reset link from Pittasoft. Click the Set a New password button in the email.
- Enter a new password and click Reset password.
- Go back to the BlackVue app, click on the menu tab and press Log in to verify if the password reset is successful.
When logged in:
- Open the BlackVue app.
- Click the menu tab on the upper left corner, click your email to go to Account settings, and choose Password.
- Enter the current password and new password then click Change password.
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To reset your account password using the PC Viewer computer application, follow the steps below.
When logged out:
- Open the BlackVue PC Viewer.
- Click Cloud Viewer, then Account, and choose Login.
- Enter only your email address and click Password reset.
- Check your email for the password reset link from Pittasoft. Click the Set a New password button in the email.
- Enter a new password and click Reset password.
- Go back to the PC Viewer, click Cloud Viewer, then Account, and choose Login to verify if the password reset is successful.
When logged in:
- Open the BlackVue PC Viewer.
- Click Cloud Viewer, then Account menu.
- Choose Account settings and then Change password.
- Enter your current password once and your new password twice. Press the Change password button.
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You can also reset your account password by visiting www.blackvuecloud.com and following the procedures below.
When logged out:
- Click Log in on the landing page.
- Click Forgot password? to proceed.
- Enter your email address and press Send reset password email.
- Check your email for the password reset link from Pittasoft. Click the Set a New password button in the email.
- Enter a new password and click Reset password.
- Go back to the website, click Log in, then enter your email address and new password to verify if the password reset is successful.
When logged in:
- Click account Icon (blue circle) on the upper right corner of the landing page.
- Choose Account to proceed.
- Click Change password.
- Enter your current password once and your new password twice. Press the Change password button.