Kim R
The first thing that needs to be checked if the camera seems to be not recording or responding is the power source.
Check if the fuse of the cigarette power cable is in normal condition (refer to the picture below). The pin of a busted fuse is broken.
You can also check the condition of your parking mode accessories (Power Magic Pro, B-112 Battery, and B-124/X Battery) if they are in working condition.
| Issue | Problem Cause / Description | Things to check / Solution(s) |
| No Normal Files Recorded at all (Front and Rear Cameras) | Normal Recording Option is set to OFF | Access your camera's firmware settings and go to Basic > Recording > Normal Recording > ON Save settings and allow the camera to reboot. |
| No Normal Files Recoded when Driving (Front and Rear Cameras) | G-sensor (Normal Mode) settings are too high The camera may record a few normal and parking files upon engine on if the driver does not step on the accelerator pedal for at least five minutes. Upon stepping on the accel pedal, the first recording file is an Event file. |
Lower the value of the G-senor (Normal Mode) to about 5 (or mid-setting) for all three axes. Go to Firmware Settings > Sensitivity > G-sensor (Normal Mode) > 5 Save settings and allow the camera to reboot. |
| Speed alert is on and the speed limit is set to either 0 or a very low value (kph/mph) The camera may record a few normal and parking files upon engine on if the driver does not step on the accelerator pedal for at least five minutes. Upon stepping on the accel pedal, the first recording file is an Event file. |
Deactivate the Speed alert setting. If on, set the value in accordance with local speed limit values (e.g. 30kph, 60kph, etc.) Go to Firmware Settings > System > Speed Alert > OFF Alternatively, go to Firmware Settings > System > Speed Alert > Select either kph or mph > Speed limit value Save settings and allow the camera to reboot. |
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| No Parking Files Recorded at all (Front and Rear Cameras) | Parking Recording Option is set to OFF | Access your camera's firmware settings and go to Basic > Recording > Parking Recording > Motion&Impact Recording or Timelapse Save settings and allow the camera to reboot. |
| No Manual Recording (Front and Rear Cameras) | The Proximity Sensor is either set to OFF or Voice Recording (Only applies to cameras with a proximity sensor) |
Activate the manual recording function by accessing your Firmware Settings > System > Proximity Sensor > Manual recording. Save settings and allow the camera to reboot. |
| The Proximity Sensor is defective. | Change your proximity sensor setting to Voice Recording. Access your Firmware Settings > System > Proximity Sensor > Voice recording. Save settings and allow the camera to reboot. After the normal reboot, confirm if Voice Recording can be activated/deactivated by waving a finger or touching the sensor. If nothing happens, the proximity sensor is faulty and should be replaced. |
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| The camera model does not have a proximity sensor | Upgrade to a newer camera model | |
| No Event Fille Recorded (Front and Rear Cameras) | No Event File was recorded in Driving mode | G-sensor (Normal Mode) set to very low values. Go to Firmware Settings > Sensitivity > G-sensor (Normal Mode) > 5 Save settings and allow the camera to reboot. |
| No Event File was recorded in Parking mode | G-sensor (Normal Mode) set to very low values. / Motion Detection (Parking Mode) is either Off (0) or less sensitive. Go to Firmware Settings > Sensitivity > G-sensor (Parking Mode) > 8 or 9 Go to Firmware Settings > Sensitivity > Motion Detection (Parking Mode) > 4 or 5 Save settings and allow the camera to reboot. |
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| No recordings were found at all for all Recording Modes (Front and Rear Cameras) |
The camera continues to record as usual but no recordings can be found on the SD card. | Due to an SD card error, the camera cannot produce records and save them on the card. Format the SD card and insert it back into the slot in the camera. If the issue persists, try a different SD card. |
| The camera does not respond or proceed to a normal booting | Power off the camera, take out the SD card, format it, and copy the appropriate firmware into the blank SD card. Insert the SD card into the SD card slot of the camera and wait for normal booting to proceed. If the camera continues not to respond, it may need some repair work. |
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| No Rear Camera Recordings | The rear camera does not record in all modes (Normal, Event, Parking, Manual) No or disrupted connection between the front and rear cameras |
Check the connection ports of both cameras as well as the pin condition of the connecting cable for any damage. If no visible damage is found, turn off the dashcam and remove the cable from both cameras. Reconnect the cable until there is a "clicking" sound and power on the camera once again. If the issue persists, the camera may need some repair work. |
| The rear camera does not record in Parking Mode The rear camera recording in parking mode is deactivated |
Activate the setting by going to Firmware Settings > Basic > Recording > Rear camera recording in parking mode > ON If the issue persists, check connection ports and cable pin ends for damage. If no damage is found, the camera may need some repair work. |
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| *Settings may vary according to firmware version and camera model. | ||
For other nonrecording-related issues not found here, please contact BlackVue Customer Support Team at cs@pittasoft.com.