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Battery Pack (B-112, B-124/X) Issues

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    Power Magic Battery (B-112)

    Issue Problem Cause / Description Things to Check / Solution(s)
    B-112 battery does not turn on at all Faulty cigar jack (BCL-1) Check the parts in the red circle in the figure below for any defects. The pin of a busted fuse is broken. Replace BCL-1.
    The battery is defective Needs to be replaced
    B-112 battery does not supply power to the camera Faulty socket to the camera (BCS-1) Check for any damage or loose connection on the leftmost figure below. Replace BCS-1. 
    The fault is on the camera side Check if the fuse of the camera's cigarette power cable (CL-2P/CL-3P) is faulty. Replace cable. Please refer here for additional information.
    No power output from the USB port Faulty USB port or battery itself Port needs to be checked by engineer/battery has to be replaced.

     

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    Power Magic Ultra (B-124 / B-124X)

    Issue Problem Cause / Description Things to Check / Solution(s)
    B-124 battery does not turn on at all Faulty cigar jack (CL-124) Check the parts in the red circle in the figure below for any defects. The pin of a busted fuse is broken. Replace CL-124.
    The battery is defective Needs to be replaced
    B-124 battery does not supply power to the camera Faulty socket to the camera (CS-124) Check for any damage or loose connection on the leftmost figure below. Replace CS-124.
    The fault is on the camera side Check if the fuse of the camera's cigarette power cable (CL-2P/CL-3P) is faulty. Replace cable. Please refer here for additional information.
    No power output from the USB port (B-124X Only) Faulty USB port or battery itself Port needs to be checked by engineer/battery has to be replaced.
    Bluetooth not working Faulty built-in Bluetooth in the battery Turn on Bluetooth in the phone, open the BlackVue Battery App, and try to re-scan.
    Expansion battery (B-124E) not working B-124/X main battery's expansion port, cable, or expansion battery itself is faulty The expansion battery and/or cable should be replaced.
    B124/X expansion port needs to be checked for fault.

     

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    For other battery pack issues not found here, please contact BlackVue Customer Support Team at cs@pittasoft.com.

    Please contact your seller to get the battery and/or the accessories replaced if needed.

     

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