We're here to help

Battery Pack (B-112, B-124/X) Issues

    Follow

    Power Magic Battery (B-112)

    Issue Problem Cause / Description Things to Check / Solution(s)
    The B-112 battery does not turn on at all Faulty cigar jack (BCL-1) Check the parts in the red circle in the figure below for any defects. The pin of a busted fuse is broken. Replace BCL-1.
    The battery is defective Needs to be replaced
    The B-112 battery does not supply power to the camera Faulty socket to the camera (BCS-1) Check for any damage or loose connection on the leftmost figure below. Replace BCS-1. 
    The fault is on the camera side Check if the fuse of the camera's cigarette power cable (CL-2P/CL-3P) is faulty. Replace cable. Please refer here for additional information.
    No power output from the USB port Faulty USB port or battery itself The port needs to be checked by an engineer or the battery has to be replaced.

     

    mceclip0.png

     

    Power Magic Ultra (B-124 / B-124X)

    Issue Problem Cause / Description Things to Check / Solution(s)
    The B-124 battery does not turn on at all Faulty cigar jack (CL-124) Check the parts in the red circle in the figure below for any defects. The pin of a busted fuse is broken. Replace CL-124.
    The battery is defective Needs to be replaced
    The B-124 battery does not supply power to the camera Faulty socket to the camera (CS-124) Check for any damage or loose connection on the leftmost figure below. Replace CS-124.
    The fault is on the camera side Check if the fuse of the camera's cigarette power cable (CL-2P/CL-3P) is faulty. Replace cable. Please refer here for additional information.
    No power output from the USB port (B-124X Only) Faulty USB port or battery itself The port needs to be checked by an engineer or the battery has to be replaced.
    Bluetooth not working Faulty built-in Bluetooth in the battery Turn on Bluetooth in the phone, open the BlackVue Battery App, and try to re-scan.
    Expansion battery (B-124E) not working B-124/X main battery's expansion port, cable, or expansion battery itself is faulty The expansion battery and/or cable should be replaced.
    B124/X expansion port needs to be checked for fault.

     

    mceclip1.png

     

    For other battery pack issues not found here, please contact BlackVue Customer Support Team at cs@pittasoft.com.

     

    Please contact your seller to get the battery and/or the accessories replaced if needed.

     

    Powered by Zendesk