Technical Support
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Frequently Asked Questions (FAQs)
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Camera Status and Connectivity Icons
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How to recover mistakenly deleted files?
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BlackVue Dashcam General Installation Guide
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What types of recording or file does the BlackVue camera create?
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Where do camera recordings get stored?
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Recording Video Segment Length
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What are the default cable lengths?
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Choosing the Right Version of DR750-2CH LTE Camera
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Choosing the Right Version of CM100-LTE Module for your BlackVue750X/BlackVue900X Camera
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Can I access internet on my smartphone when it is connected to a Cloud-compatible dashcam?
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My smartphone doesn't connect to dashcam's Wi-fi, how to fix it?
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What types of BlackVue cameras are there?
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RMA Service (Repair/Replacement) Procedure
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How to format the micro SD card?
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What is a Cloud Code?
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SD Card Errors
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Camera WiFi Issue
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Firmware Upgrade (Compiled Steps - via PC Viewer and via BlackVue App)
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How many BlackVue accounts are there?
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Create BlackVue Account for Camera Access
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Reset BlackVue Camera Account Password
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Delete Cloud Account
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Create an account or sign up in the BlackVue Help Center
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Reset BlackVue Help Center Account Password
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Create an Account in BlackVue Online Shop
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Reset BlackVue Online Shop Password
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Is my BlackVue Camera Cloud-compatible?
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What are the conditions to check before connecting the dashcam to any Wifi hotspot router for cloud service?
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Change / Reset Camera WiFi Name and/or Password
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Changing WiFi Band for DR900 Series (S and X Models)
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Camera Status and Connectivity Icons
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Troubleshooting Dashcams
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Dashcam is not recording / No recording
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The dashcam is restarting randomly, how to fix it?
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Change / Reset Camera WiFi Name and/or Password
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New Time Lapse and Region-based Motion Detection Parking Mode
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[DR900 Series] SSID not being shown on some Android devices (Dual WiFi Band)
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How does the dashcam record in Parking mode?
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How to turn off the LEDs on the dashcam?
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What does manual recording mean?
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Proximity Sensor Location and Functions
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The dashcam's Wi-Fi disconnects from the smartphone, how to fix it?
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Date/time stamp on the recordings is incorrect, how to fix it?
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Speed is not showing up on the recordings, how to fix it?
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Dashcam's GPS not working, how to fix it?
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Rear camera is not working, how to troubleshoot it?
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Dashcam is not recording / No recording
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Troubleshooting Accessories
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Battery Pack (B-112, B-124/X) Issues
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Power Magic Pro Issues
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How to find out if my car's OBD port can support Power Magic EZ
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How to connect the Power Magic Ultra Battery Pack (B-124) to the blackvue app via bluetooth
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Difference between Parking Mode Batteries
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Which accessories are compatible with DR900S?
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Are the accessories of DR650 series compatible with DR750S series?
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What fuse taps should I use to hardwire my dashcam using Power Magic Pro?
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Which external GPS module is compatible with my dashcam?
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Which power and video cables (for dual channel dashcams) are compatible with my dashcam model?
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What are the specifications of home power adapter for BlackVue dashcams?
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How to troubleshoot “Please check the SD card” error?
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How to format the micro SD card?
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Battery Pack (B-112, B-124/X) Issues
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BlackVue App, PC Viewer, & Web Viewer
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Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
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How do I watch Live View via the BlackVue PC Viewer?
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How to create an account or sign up via the BlackVue PC Viewer?
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How to cancel in app Subscriptions?
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Recommended Specs/Configuration for 4K and HEVC playback
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I am not getting push notifications over the Cloud, how to fix it?
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What does Normal, Event, Parking mode recordings mean?
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The BlackVue Legacy app is no longer supported, what does it mean?
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The map and GPS details (speed, location) are not showing up on the BlackVue app, how to fix it?
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How to run the BlackVue PC viewer from the firmware saved on the SD card?
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Recordings or the settings can't be read / accessed in the BlackVue Viewer?
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How to change the Wi-Fi auto on/off settings?
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How do I watch Live View via the BlackVue App?
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I didn't receive the account confirmation email, what to do?
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How to create an account or sign up via the BlackVue Mobile App?
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How to troubleshoot “Firmware version is not valid” in the BlackVue PC Viewer?
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Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
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BlackVue Cloud Service
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Account Creation in www.blackvuecloud.com / Fleet Plan Trial (With Attached Manual)
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A complete guide on how to use BlackVue Cloud service.
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Geo-fencing (BlackVue PC Viewer)
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Managing Members of a Fleet Account (Inviting and Assigning of Roles)
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Fleet Management Overview
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GPS Tracking Feature (Smart and Fleet Plan)
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What is the New Blackvue GPS Tracking and how to use it?
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Changes in Blackvue Cloud Privacy Default Settings
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What are the conditions to check before connecting the dashcam to any Wifi hotspot router for cloud service?
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Blackvue cannot/intermittently connects to Wi-Fi hotspot router
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When does the error " The camera is in use/cannot start this function " occurs?
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Where is the cloud server located?
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How to connect dashcam to your smartphone's Wi-Fi hotspot?
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How to enable / disable GPS data access / sharing over the Cloud?
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Cloud Subscription via BlackVue Mobile App (Smart Plan)
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Can I access internet on my smartphone when it is connected to a Cloud-compatible dashcam?
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How to access the dashcam over the Cloud from more than one devices?
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What does "Exceeded Video play & Download limit" / "Live View Limit" mean?
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How to check if the dashcam is connected to BlackVue Cloud or not?
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What BlackVue Cloud services are included in a free account?
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Is my BlackVue Camera Cloud-compatible?
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What is BlackVue Cloud service internet data usage?
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How to register the dashcam for BlackVue Cloud service?
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Generating Driving Reports for Fleet Tracking (BlackVue PC Viewer)
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Account Creation in www.blackvuecloud.com / Fleet Plan Trial (With Attached Manual)
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Product Specs & Recording Time
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CM100-LTE Connectivity Module
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Power Magic Ultra Battery (B-124X Model)
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DR900X-1CH
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DR900X-2CH
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DR750-2CH LTE
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DR750X-1CH
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DR750X-2CH
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DR590X-1CH
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DR590X-2CH
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DR900S-1CH
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DR900S-2CH
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DR750S-1CH
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DR750S-2CH
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DR590W-1CH
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DR590W-2CH
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DR590-1CH
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DR590-2CH
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DR650S Series vs DR650GW Series Comparison
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DR650S-1CH
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DR650S-2CH
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DR650GW-1CH
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DR650GW-2CH
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CM100-LTE Connectivity Module