FAQs
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Dashcams
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What is live Auto-upload and how to set it up?
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The dashcam is restarting randomly, how to fix it?
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My smartphone doesn't connect to dashcam's Wi-fi, how to fix it?
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How to change / reset the dashcam's Wi-Fi SSID/password?
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Upgrading the dashcam's firmware using computer
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The dashcam is continuously triggering beep voice. How to fix it?
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How is DR750S series different from its predecessors?
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How to change / reset the dashcam's Wi-Fi SSID/password for DR900S, DR750S and DR590W series?
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How does the dashcam record in Parking mode?
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How to turn off the LEDs on the dashcam?
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My DR650GW can't be upgraded to firmware v.2.007, how to troubleshoot it?
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What does manual recording mean?
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Where is the proximity sensor located and how does it work?
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Where can I purchase BlackVue products?
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The dashcam's Wi-Fi disconnects from the smartphone, how to fix it?
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Date/time stamp on the recordings is incorrect, how to fix it?
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Speed is not showing up on the recordings, how to fix it?
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How to access / configure the dashcam's settings / firmware settings?
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Dashcam's GPS not working, how to fix it?
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Rear camera is not working, how to troubleshoot it?
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What does blinking LEDs mean?
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The dashcam is not powering up, how to fix it?
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How can I watch / download / export the recorded videos?
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RMA service (repair/replacement) procedure
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What is live Auto-upload and how to set it up?
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Accessories
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Difference between Power Magic battery pack (B-112) and Power Magic Ultra Battery (B-124)
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Which accessories are compatible with DR900S?
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Are the accessories of DR650 series compatible with DR750S series?
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What fuse taps should I use to hardwire my dashcam using Power Magic Pro?
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Which external GPS module is compatible with my dashcam?
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Which power and video cables (for dual channel dashcams) are compatible with my dashcam model?
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What are the specifications of home power adapter for BlackVue dashcams?
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How to troubleshoot “Please check the SD card” error?
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How to format the micro SD card?
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Difference between Power Magic battery pack (B-112) and Power Magic Ultra Battery (B-124)
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BlackVue App
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How to cancel in app Subscriptions?
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I am not getting push notifications over the Cloud, how to fix it?
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The BlackVue Legacy app is no longer supported, what does it mean?
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The map and GPS details (speed, location) are not showing up on the BlackVue app, how to fix it?
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How to change the Wi-Fi auto on/off settings?
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How to configure Push notifications?
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How do I watch Live View?
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How to reset/change my account password?
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I didn't receive the account confirmation email, what to do?
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How to create an account / Sign-in on BlackVue app?
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How to cancel in app Subscriptions?
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BlackVue Cloud service
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A complete guide on how to use BlackVue Cloud service.
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Blackvue is connected to router but cannot access cloud service.
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Blackvue cannot/intermittently connects to Wi-Fi hotspot router.
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When does the error " The camera is in use/cannot start this function " occurs?
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Where is the cloud server located?
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How to connect dashcam to your smartphone's Wi-Fi hotspot?
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How to enable / disable GPS data access / sharing over the Cloud?
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How to do in-app purchases on BlackVue app?
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Can I access internet on my smartphone when it is connected to dashcam?
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How to access the dashcam over the Cloud from more than one devices?
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What does "Exceeded Video play & Download limit" / "Live View Limit" mean?
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How to check if the dashcam is connected to BlackVue Cloud or not?
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What BlackVue Cloud services are included in a free account?
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How to determine if my BlackVue is compatible for Cloud service?
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What is BlackVue Cloud service internet data usage?
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How to configure Cloud service Hotspot settings?
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How to register the dashcam for BlackVue Cloud service?
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A complete guide on how to use BlackVue Cloud service.
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BlackVue PC Viewer
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Recommended Specs/Configuration for 4K and HEVC playback
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What does Normal, Event, Parking mode recordings mean?
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How to run the BlackVue PC viewer from the firmware saved on the SD card?
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Recordings or the settings can't be read / accessed in the BlackVue Viewer?
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How to troubleshoot “Firmware version is not valid” in the BlackVue PC Viewer?
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Recommended Specs/Configuration for 4K and HEVC playback