Technical Support
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⍟⍟⍟ What's New
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BlackVue Simcard
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Driver Monitoring System
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Frequently Asked Questions (FAQs)
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How can I disable Seamless Pairing?
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Can I share my camera's data with other devices?
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Camera Status and Connectivity Icons
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How to recover mistakenly deleted files?
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What types of recording or file does the BlackVue camera create?
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Where do camera recordings get stored?
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Recording Video Segment Length
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What are the default cable lengths?
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Choosing the Right Version of DR750-2CH LTE Camera
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Choosing the Right Version of CM100-LTE Module for your BlackVue750X/BlackVue900X Camera
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Can I access internet on my smartphone when it is connected to a Cloud-compatible dashcam?
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My smartphone doesn't connect to dashcam's Wi-fi, how to fix it?
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Where can I find the camera's SSID and password?
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Cloud Connectivity Issues
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What types of BlackVue cameras are there?
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RMA Service (Repair/Replacement) Procedure
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How to format the micro SD card?
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What is a Cloud Code?
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SD Card Errors
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Camera WiFi Issue
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Firmware Upgrade (Compiled Steps - via BlackVue App, Cloud Viewer, and SD Card Viewer)
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How many BlackVue accounts are there?
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Create BlackVue Account for Camera Access
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Reset BlackVue Camera Account Password
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Delete Cloud Account
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Create an account or sign up in the BlackVue Help Center
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Reset BlackVue Help Center Account Password
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Create an Account in BlackVue Online Shop
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Reset BlackVue Online Shop Password
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Changing WiFi Band for DR900 Series (S and X Models)
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How can I disable Seamless Pairing?
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Troubleshooting Dashcams and Accessories
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Dashcam is not recording / No recording
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The dashcam is restarting randomly, how to fix it?
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Change / Reset Camera WiFi Name and/or Password
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Connecting to Camera via BlackVue App (Non-seamless Camera Models)
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Battery Pack (B-112, B-124/X) Issues
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Power Magic Pro Issues
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How to connect the Power Magic Ultra Battery Pack (B-124/B-124X) to the blackvue app via bluetooth
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New Time Lapse and Region-based Motion Detection Parking Mode
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[DR900 Series] SSID not being shown on some Android devices (Dual WiFi Band)
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Difference between Parking Mode Batteries
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What fuse taps should I use to hardwire my dashcam using Power Magic Pro?
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Which external GPS module is compatible with my dashcam?
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Which power and video cables (for dual channel dashcams) are compatible with my dashcam model?
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What are the specifications of home power adapter for BlackVue dashcams?
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How does the dashcam record in Parking mode?
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How to turn off the LEDs on the dashcam?
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The dashcam's Wi-Fi disconnects from the smartphone, how to fix it?
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Date/time stamp on the recordings is incorrect, how to fix it?
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Speed is not showing up on the recordings, how to fix it?
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Dashcam's GPS not working, how to fix it?
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Rear camera is not working, how to troubleshoot it?
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How to troubleshoot “Please check the SD card” error?
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Dashcam is not recording / No recording
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BlackVue App, PC Viewer, & Web Viewer
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Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
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How do I watch Live View via the BlackVue Web Viewer?
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How to create an account or sign up via the BlackVue PC Viewer?
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How to cancel an in-app subscription (Smart Plan)?
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Recommended Specs/Configuration for 4K and HEVC playback
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I am not getting push notifications over the Cloud, how to fix it?
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The map and GPS details (speed, location) are not showing up on the BlackVue app, how to fix it?
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Recordings or the settings can't be read / accessed in the BlackVue Viewer?
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How to change the Wi-Fi auto on/off settings?
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How do I watch Live View via the BlackVue App?
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I didn't receive the account confirmation email, what to do?
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Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
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Product Specs & Recording Time
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DR750X-3CH DMS Truck Plus
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DR750X-3CH Truck Plus
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DR750X-3CH DMS Plus
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Driver Monitoring Camera (DMC100) Camera
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DR750X-3CH Plus
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CM100-LTE Connectivity Module
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DR750X-2CH Truck LTE Plus
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DR750X-2CH LTE Plus
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Power Magic Ultra Battery (B-124X Model)
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DR900X-1CH / DR900X-1CH Plus
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DR900X-2CH / DR900X-2CH Plus
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DR750-2CH LTE
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DR750X-1CH
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DR750X-2CH
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DR590X-1CH
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DR590X-2CH
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DR900S-1CH
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DR900S-2CH
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DR750S-1CH
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DR750S-2CH
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DR590W-1CH
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DR590W-2CH
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DR590-1CH
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DR590-2CH
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DR650S-1CH
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DR650S-2CH
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DR650GW-1CH
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DR650GW-2CH
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DR750X-3CH DMS Truck Plus