FAQs
-
Dashcams
-
★
What is Event Auto-upload and how to set it up?
-
★
The dashcam is restarting randomly, how to fix it?
-
★
My smartphone doesn't connect to dashcam's Wi-fi, how to fix it?
-
★
How to change / reset the dashcam's Wi-Fi SSID/password?
-
★
Upgrading the dashcam's firmware using computer
-
What are the new Time Lapse and Region based Motion detection Parking mode options and how to set them up?
-
The dashcam is continuously triggering beep voice. How to fix it?
-
How is DR750S series different from its predecessors?
-
How to change / reset the dashcam's Wi-Fi SSID/password for DR900S, DR750S and DR590W series?
-
How does the dashcam record in Parking mode?
-
How to turn off the LEDs on the dashcam?
-
My DR650GW can't be upgraded to firmware v.2.007, how to troubleshoot it?
-
What does manual recording mean?
-
Where is the proximity sensor located and how does it work?
-
Where can I purchase BlackVue products?
-
The dashcam's Wi-Fi disconnects from the smartphone, how to fix it?
-
Date/time stamp on the recordings is incorrect, how to fix it?
-
Speed is not showing up on the recordings, how to fix it?
-
How to access / configure the dashcam's settings / firmware settings?
-
Dashcam's GPS not working, how to fix it?
-
Rear camera is not working, how to troubleshoot it?
-
What does blinking LEDs mean?
-
The dashcam is not powering up, how to fix it?
-
How can I watch / download / export the recorded videos?
-
RMA service (repair/replacement) procedure
-
★
What is Event Auto-upload and how to set it up?
-
Accessories
-
Difference between Power Magic battery pack (B-112) and Power Magic Ultra Battery (B-124)
-
Which accessories are compatible with DR900S?
-
Are the accessories of DR650 series compatible with DR750S series?
-
What fuse taps should I use to hardwire my dashcam using Power Magic Pro?
-
Which external GPS module is compatible with my dashcam?
-
Which power and video cables (for dual channel dashcams) are compatible with my dashcam model?
-
What are the specifications of home power adapter for BlackVue dashcams?
-
How to troubleshoot “Please check the SD card” error?
-
How to format the micro SD card?
-
Difference between Power Magic battery pack (B-112) and Power Magic Ultra Battery (B-124)
-
BlackVue App
-
I have paid for in-app subscription but it doesn't appear in my settings?
-
How to cancel in app Subscriptions?
-
I am not getting push notifications over the Cloud, how to fix it?
-
The BlackVue Legacy app is no longer supported, what does it mean?
-
The map and GPS details (speed, location) are not showing up on the BlackVue app, how to fix it?
-
How to change the Wi-Fi auto on/off settings?
-
How to configure Push notifications?
-
How do I watch Live View?
-
How to reset/change my account password?
-
I didn't receive the account confirmation email, what to do?
-
How to create an account / Sign-in on BlackVue app?
-
I have paid for in-app subscription but it doesn't appear in my settings?
-
BlackVue Cloud service
-
★
A complete guide on how to use BlackVue Cloud service.
-
What are the conditions to check before connecting the dashcam to any Wifi hotspot router for cloud service?
-
Blackvue is connected to router but cannot access cloud service.
-
Blackvue cannot/intermittently connects to Wi-Fi hotspot router.
-
When does the error " The camera is in use/cannot start this function " occurs?
-
Where is the cloud server located?
-
How to connect dashcam to your smartphone's Wi-Fi hotspot?
-
How to enable / disable GPS data access / sharing over the Cloud?
-
How to do in-app purchases on BlackVue app?
-
Can I access internet on my smartphone when it is connected to dashcam?
-
How to access the dashcam over the Cloud from more than one devices?
-
What does "Exceeded Video play & Download limit" / "Live View Limit" mean?
-
How to check if the dashcam is connected to BlackVue Cloud or not?
-
What BlackVue Cloud services are included in a free account?
-
How to determine if my BlackVue is compatible for Cloud service?
-
What is BlackVue Cloud service internet data usage?
-
How to configure Cloud service Hotspot settings?
-
How to register the dashcam for BlackVue Cloud service?
-
★
A complete guide on how to use BlackVue Cloud service.
-
BlackVue PC Viewer
-
How is Blackvue Viewer Pro different from Blackvue Viewer?
-
Recommended Specs/Configuration for 4K and HEVC playback
-
What does Normal, Event, Parking mode recordings mean?
-
How to run the BlackVue PC viewer from the firmware saved on the SD card?
-
Recordings or the settings can't be read / accessed in the BlackVue Viewer?
-
How to troubleshoot “Firmware version is not valid” in the BlackVue PC Viewer?
-
How is Blackvue Viewer Pro different from Blackvue Viewer?