Technical Support
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General Information / FAQs
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Troubleshooting Dashcams
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The dashcam is restarting randomly, how to fix it?
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How to change/reset the dashcam's Wi-Fi SSID and/or password?
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New Time Lapse and Region-based Motion Detection Parking Mode
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[DR900S] SSID not being shown on some Android devices (Dual WiFi Band)
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How does the dashcam record in Parking mode?
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How to turn off the LEDs on the dashcam?
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What does manual recording mean?
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Where is the proximity sensor located and how does it work?
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The dashcam's Wi-Fi disconnects from the smartphone, how to fix it?
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Date/time stamp on the recordings is incorrect, how to fix it?
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Speed is not showing up on the recordings, how to fix it?
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How to access / configure the dashcam's settings / firmware settings?
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Dashcam's GPS not working, how to fix it?
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Rear camera is not working, how to troubleshoot it?
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What does blinking LEDs mean?
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The dashcam is not powering up, how to fix it?
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How can I watch / download / export the recorded videos?
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RMA service (repair/replacement) procedure
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The dashcam is restarting randomly, how to fix it?
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Troubleshooting Accessories
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How to find out if my car's OBD port can support Power Magic EZ
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How to connect the Power Magic Ultra Battery Pack (B-124) to the blackvue app via bluetooth
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Difference between Power Magic battery pack (B-112) and Power Magic Ultra Battery (B-124)
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Which accessories are compatible with DR900S?
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Are the accessories of DR650 series compatible with DR750S series?
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What fuse taps should I use to hardwire my dashcam using Power Magic Pro?
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Which external GPS module is compatible with my dashcam?
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Which power and video cables (for dual channel dashcams) are compatible with my dashcam model?
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What are the specifications of home power adapter for BlackVue dashcams?
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How to troubleshoot “Please check the SD card” error?
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How to format the micro SD card?
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How to find out if my car's OBD port can support Power Magic EZ
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BlackVue App/PC viewer
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Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
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My Android phone cannot connect to dashcam's direct Wifi. How to fix it?
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How is Blackvue Viewer Pro different from Blackvue Viewer?
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I have paid for in-app subscription but it doesn't appear in my settings?
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How to cancel in app Subscriptions?
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Recommended Specs/Configuration for 4K and HEVC playback
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I am not getting push notifications over the Cloud, how to fix it?
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What does Normal, Event, Parking mode recordings mean?
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The BlackVue Legacy app is no longer supported, what does it mean?
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The map and GPS details (speed, location) are not showing up on the BlackVue app, how to fix it?
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How to run the BlackVue PC viewer from the firmware saved on the SD card?
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Recordings or the settings can't be read / accessed in the BlackVue Viewer?
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How to change the Wi-Fi auto on/off settings?
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How to configure Push notifications?
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How do I watch Live View?
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How to reset/change my account password?
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I didn't receive the account confirmation email, what to do?
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How to create an account / Sign-in on BlackVue app?
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How to troubleshoot “Firmware version is not valid” in the BlackVue PC Viewer?
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Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
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BlackVue Cloud Service
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What is Event Auto-upload and how to set it up?
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A complete guide on how to use BlackVue Cloud service.
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What is the New Blackvue GPS Tracking and how to use it?
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What is Blackvue Cloud API?
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Changes in Blackvue Cloud Privacy Default Settings
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What are the conditions to check before connecting the dashcam to any Wifi hotspot router for cloud service?
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Blackvue is connected to router but cannot access cloud service.
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Blackvue cannot/intermittently connects to Wi-Fi hotspot router.
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When does the error " The camera is in use/cannot start this function " occurs?
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Where is the cloud server located?
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How to connect dashcam to your smartphone's Wi-Fi hotspot?
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How to enable / disable GPS data access / sharing over the Cloud?
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How to do in-app purchases on BlackVue app?
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Can I access internet on my smartphone when it is connected to dashcam?
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How to access the dashcam over the Cloud from more than one devices?
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What does "Exceeded Video play & Download limit" / "Live View Limit" mean?
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How to check if the dashcam is connected to BlackVue Cloud or not?
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What BlackVue Cloud services are included in a free account?
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How to determine if my BlackVue is compatible for Cloud service?
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What is BlackVue Cloud service internet data usage?
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How to configure Cloud service Hotspot settings?
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How to register the dashcam for BlackVue Cloud service?
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What is Event Auto-upload and how to set it up?
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Product Specs & Recording time