Technical Support
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⍟⍟⍟ What's New
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BlackVue SIM Card
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Driver Monitoring System
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Frequently Asked Questions (FAQs)
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How can I disable Seamless Pairing?
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Can I share my camera's data with other devices?
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Camera Status and Connectivity Icons
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How to recover mistakenly deleted files?
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What types of recording or file does the BlackVue camera create?
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Where do camera recordings get stored?
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Recording Video Segment Length
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What are the default cable lengths?
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Choosing the Right Version of DR750-2CH LTE Camera
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Choosing the Right LTE Module (CM100/G) for your Dashcam
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Can I access internet on my smartphone when it is connected to a Cloud-compatible dashcam?
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My smartphone doesn't connect to dashcam's Wi-fi, how to fix it?
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Accessories Compatibility across Different Camera Models
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Battery Protection (Time & Voltage Cutoff)
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SD Card Specifications
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Camera Buttons and LED Lights
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What is the camera's WiFi SSID and password?
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Cloud Connectivity Issues
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What types of BlackVue cameras are there?
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RMA Service (Repair/Replacement) Procedure
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How to format the micro SD card?
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What is a Cloud Code / QR Code?
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SD Card Errors
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Camera WiFi Issue
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Firmware Upgrade (Compiled Steps - via BlackVue App, Cloud Viewer, and SD Card Viewer)
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How many BlackVue accounts are there?
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How to create a BlackVue account for dashcam access?
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How to reset BlackVue account password?
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How to delete BlackVue account?
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Create an account or sign up in the BlackVue Help Center
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How can I disable Seamless Pairing?
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Troubleshooting Dashcams and Accessories
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Change / Reset Camera WiFi Name and/or Password
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Beeping Sound (DR770X BOX)
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Battery Pack (B-112, B-124/X, B-130X) Issues
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Power Magic Pro Issues
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How to connect the Power Magic Ultra Battery Pack (B-124/B-124X) to the blackvue app via bluetooth
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Time-Lapse Mode vs Motion-and-Detection Mode
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[DR900 Series] SSID not being shown on some Android devices (Dual WiFi Band)
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Difference between Parking Mode Batteries
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What fuse taps should I use to hardwire my dashcam using Power Magic Pro?
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Which external GPS module is compatible with my dashcam?
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Which power and video cables (for dual channel dashcams) are compatible with my dashcam model?
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What are the specifications of home power adapter for BlackVue dashcams?
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How does the dashcam record in Parking mode?
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How to turn off the LEDs on the dashcam?
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The dashcam's Wi-Fi disconnects from the smartphone, how to fix it?
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Date/time stamp on the recordings is incorrect, how to fix it?
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Speed is not showing up on the recordings, how to fix it?
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Dashcam's GPS not working, how to fix it?
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Power / Recording / Rebooting / Abnormal Boot Issue
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Change / Reset Camera WiFi Name and/or Password
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BlackVue App, PC Viewer, & Web Viewer
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Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
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How to access two-way communication / voice call?
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[BlackVue App] Edit Hashtags or Description of Shared Videos on the Event Map
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[BlackVue App] Report Inappropriate Videos on the Event Map
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[BlackVue App] Remove My Shared Videos from the Event Map
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[BlackVue App] Play Shared Videos on the Event Map
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[BlackVue App] Sharing Videos in the Event Map
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[BlackVue Web Viewer] Edit Hashtags or Description of Shared Videos on the Event Map
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[BlackVue Web Viewer] Report Inappropriate Videos on the Event Map
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[BlackVue Web Viewer] Remove My Shared Videos from the Event Map
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[BlackVue Web Viewer] Play Shared Videos on the Event Map
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[BlackVue Web Viewer] Sharing Videos in the Event Map
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[BlackVue Web Viewer] Event Map
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[BlackVue App] Event Map
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[BlackVue Web Viewer] Reboot Camera via the Web Viewer
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[BlackVue Web Viewer] Live View and Playback from Camera Notifications
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[Blackvue Web Viewer] GPS Tracking, Logs, and Driver Monitoring System Events
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[BlackVue Web Viewer] Change Firmware Settings
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[BlackVue Web Viewer] Cameras Management
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[BlackVue App] Profile Section under User Profile
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[BlackVue App] Remote Firmware Update FOTA (+DMC200)
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[BlackVue App] Reboot and Format Camera via the App
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[BlackVue App] More Section under User Profile
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How to do Live View from notifications?
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[BlackVue App] How to Switch From Cloud Mode View to WiFi Mode View (and vice versa)
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[Blackvue App] GPS Tracking
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[BlackVue App] Explore: Popular Videos (New)
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[BlackVue App] Explore: BlackVue Live (New)
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[BlackVue App] Explore Home (New)
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[BlackVue App] Cameras Management
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Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
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Product Specs & Recording Time
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DR770X BOX Series (Box & Truck)
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DR970X LTE Series (2CH Only)
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DR770X LTE Series (Regular, IR, & Truck)
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DR970X Series (1CH, 2CH, & IR)
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DR770X Series (Regular, IR, Truck, & DMS)
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Tamper-proof Cases
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Power Magic Battery Pack (B-112)
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DR750X-3CH Plus Series (3CH, 3CH Truck, 3CH DMS, & 3CH DMS Truck)
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DR900X and X Plus Series (1CH, 2CH, IR, & DMS)
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DR750X and X Plus Series (1CH, 2CH, IR, Truck, & DMS)
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DR750 LTE and DR750X LTE Plus Series
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DR590X Series
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Driver Monitoring System (DMS) Cameras
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External LTE Module (CM100 LTE, CM100G LTE)
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Power Magic Ultra Battery (B-130X, B-124X, B-124E, B-124)
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DR900S Series
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DR750S Series
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Power Magic Pro (PMP)
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DR770X BOX Series (Box & Truck)