Technical Support
-
Frequently Asked Questions (FAQs)
-
★
How to recover mistakenly deleted files?
-
★
BlackVue Dashcam General Installation Guide
-
★
What types of recording or file does the BlackVue camera create?
-
★
Where do camera recordings get stored?
-
★
Recording Video Segment Length
-
★
What are the default cable lengths?
-
★
Choosing the Right Version of DR750-2CH LTE Camera
-
★
Choosing the Right Version of CM100-LTE Module for your BlackVue750X/BlackVue900X Camera
-
★
Can I access internet on my smartphone when it is connected to a Cloud-compatible dashcam?
-
★
My smartphone doesn't connect to dashcam's Wi-fi, how to fix it?
-
What types of BlackVue cameras are there?
-
How to format the micro SD card?
-
What is a Cloud Code?
-
SD Card Errors
-
Camera WiFi Issue
-
Firmware Upgrade (Compiled Steps - via PC Viewer and via BlackVue App)
-
How many BlackVue accounts are there?
-
Create BlackVue Account for Camera Access
-
Reset BlackVue Camera Account Password
-
Delete Cloud Account
-
Create an account or sign up in the BlackVue Help Center
-
Reset BlackVue Help Center Account Password
-
Create an Account in BlackVue Online Shop
-
Reset BlackVue Online Shop Password
-
Is my BlackVue Camera Cloud-compatible?
-
What are the conditions to check before connecting the dashcam to any Wifi hotspot router for cloud service?
-
Change / Reset Camera WiFi Name and/or Password
-
Changing WiFi Band for DR900 Series (S and X Models)
-
Cloud Subscription via BlackVue Mobile App (Smart Plan)
-
Can I transfer my cameras and/or subscription from one account to another?
-
★
How to recover mistakenly deleted files?
-
Troubleshooting Dashcams
-
★
Dashcam is not recording / No recording
-
★
The dashcam is restarting randomly, how to fix it?
-
★
Change / Reset Camera WiFi Name and/or Password
-
New Time Lapse and Region-based Motion Detection Parking Mode
-
[DR900S] SSID not being shown on some Android devices (Dual WiFi Band)
-
How does the dashcam record in Parking mode?
-
How to turn off the LEDs on the dashcam?
-
What does manual recording mean?
-
Proximity Sensor Location and Functions
-
The dashcam's Wi-Fi disconnects from the smartphone, how to fix it?
-
Date/time stamp on the recordings is incorrect, how to fix it?
-
Speed is not showing up on the recordings, how to fix it?
-
How to access / configure the dashcam's settings / firmware settings?
-
Dashcam's GPS not working, how to fix it?
-
Rear camera is not working, how to troubleshoot it?
-
What does blinking LEDs mean?
-
The dashcam is not powering up, how to fix it?
-
How can I watch / download / export the recorded videos?
-
RMA Service (Repair/Replacement) Procedure
-
★
Dashcam is not recording / No recording
-
Troubleshooting Accessories
-
How to find out if my car's OBD port can support Power Magic EZ
-
How to connect the Power Magic Ultra Battery Pack (B-124) to the blackvue app via bluetooth
-
Difference between Power Magic battery pack (B-112) and Power Magic Ultra Battery (B-124)
-
Which accessories are compatible with DR900S?
-
Are the accessories of DR650 series compatible with DR750S series?
-
What fuse taps should I use to hardwire my dashcam using Power Magic Pro?
-
Which external GPS module is compatible with my dashcam?
-
Which power and video cables (for dual channel dashcams) are compatible with my dashcam model?
-
What are the specifications of home power adapter for BlackVue dashcams?
-
How to troubleshoot “Please check the SD card” error?
-
How to format the micro SD card?
-
How to find out if my car's OBD port can support Power Magic EZ
-
BlackVue App/PC Viewer
-
★
Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
-
How to create an account or sign up via the BlackVue PC Viewer?
-
My Android phone cannot connect to dashcam's direct Wifi. How to fix it?
-
How is Blackvue Viewer Pro different from Blackvue Viewer?
-
I have paid for in-app subscription but it doesn't appear in my settings?
-
How to cancel in app Subscriptions?
-
Recommended Specs/Configuration for 4K and HEVC playback
-
I am not getting push notifications over the Cloud, how to fix it?
-
What does Normal, Event, Parking mode recordings mean?
-
The BlackVue Legacy app is no longer supported, what does it mean?
-
The map and GPS details (speed, location) are not showing up on the BlackVue app, how to fix it?
-
How to run the BlackVue PC viewer from the firmware saved on the SD card?
-
Recordings or the settings can't be read / accessed in the BlackVue Viewer?
-
How to change the Wi-Fi auto on/off settings?
-
How to configure Push notifications?
-
How do I watch Live View?
-
I didn't receive the account confirmation email, what to do?
-
How to create an account or sign up via the BlackVue Mobile App?
-
How to troubleshoot “Firmware version is not valid” in the BlackVue PC Viewer?
-
★
Upgrading the dashcam's firmware via BlackVue PC Viewer (Computer Software)
-
BlackVue Cloud Service
-
★
Creating BlackVue Cloud Account via www.blackvuecloud.com / Manual
-
★
A complete guide on how to use BlackVue Cloud service.
-
What is the New Blackvue GPS Tracking and how to use it?
-
Changes in Blackvue Cloud Privacy Default Settings
-
What are the conditions to check before connecting the dashcam to any Wifi hotspot router for cloud service?
-
Blackvue cannot/intermittently connects to Wi-Fi hotspot router
-
When does the error " The camera is in use/cannot start this function " occurs?
-
Where is the cloud server located?
-
How to connect dashcam to your smartphone's Wi-Fi hotspot?
-
How to enable / disable GPS data access / sharing over the Cloud?
-
Cloud Subscription via BlackVue Mobile App (Smart Plan)
-
Can I access internet on my smartphone when it is connected to a Cloud-compatible dashcam?
-
How to access the dashcam over the Cloud from more than one devices?
-
What does "Exceeded Video play & Download limit" / "Live View Limit" mean?
-
How to check if the dashcam is connected to BlackVue Cloud or not?
-
What BlackVue Cloud services are included in a free account?
-
Is my BlackVue Camera Cloud-compatible?
-
What is BlackVue Cloud service internet data usage?
-
How to configure Cloud service Hotspot settings?
-
How to register the dashcam for BlackVue Cloud service?
-
★
Creating BlackVue Cloud Account via www.blackvuecloud.com / Manual
-
Product Specs & Recording Time
-
★
CM100-LTE Connectivity Module
-
Power Magic Ultra Battery (B-124X Model)
-
DR900X-1CH
-
DR900X-2CH
-
DR750-2CH LTE
-
DR750X-1CH
-
DR750X-2CH
-
DR590X-1CH
-
DR590X-2CH
-
DR900S-1CH
-
DR900S-2CH
-
DR750S-1CH
-
DR750S-2CH
-
DR590W-1CH
-
DR590W-2CH
-
DR590-1CH
-
DR590-2CH
-
DR650S Series vs DR650GW Series Comparison
-
DR650S-1CH
-
DR650S-2CH
-
DR650GW-1CH
-
DR650GW-2CH
-
★
CM100-LTE Connectivity Module