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Dash Cam not working - just installed

I've just had my dash cam installed today, with Magic Pro.  Blue light comes on to show power is getting to unit but nothing else is happening.   No wi-fi light, can't find it on my phone.  The installer said normally when he installs the Blackvue, on starting up it talks saying powering on etc or something like that.   Cant get mine to work.  Any ideas???

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    David Bower

    When I had mine installed I had to actually start driving before it worked the first time. Set the voltage to 12 not 12.5

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    Adrian Dalzotto

    Thanks. It is set to 12. No wifi light on. Should that come on straight away or wait and see when I drive it tomorrow?

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    David Bower

    Adrian, Try driving it. My Power Magic Pro didn't work until  I drove the car. After that it was fine when driving or parked.

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    Adrian Dalzotto

    No luck. Still not working. Unplugged from magic pro and plugged straight into power still no go. Blue light on but nothing else working. Express post back to where I bought it. They have been great so far. Either they find the problem or will replace it.

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    Shehroze

    Hello Adrian 

     Please follow the troubleshooting procedure in the link below and see if it fixes the issue.

    https://helpcenter.blackvue.com/hc/en-us/articles/231447647-Upgrading-the-dashcam-s-firmware-using-computer 

    If the problem persists please send "System" and "Config" folders from the Blackvue folder inside the SD card to cs@pittasoft.com

    (To retrieve these folders, turn off the dashcam --> take out the SD card --> connect it to your computer using the micro SD card reader --> Open the SD card drive --> open "BlackVue" folder -->from there, zip the "Config" and "System" folders only and attach them to the email.) 

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    David Bower

    Sounds like faulty equipment or bad SD card to me

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    Adrian Dalzotto

    Many thanks to Automotive Superstore.   I express posted the unit to them, they had a quick look and then express posted a new unit back to me straight away.  Works fine.   Only issue now is I can't figure how to get the 'connect to cloud' working.   Do I need my phone's hot spot as well as wifi enabled?

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    David Bower

    Register your camera with Blackvue. Set up a hotspot in your car. Your Dashcam will connect to it by WiFi. You have to first set it up by connecting your phone to the dashcam by WiFi and setting the appropriate hotspot SSID and password. In the app select Cloud Settings/Enable Cloud Service.

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    Adrian Dalzotto

    Thanks David. I might be missing something simple here. My dash cam is registered. I'm a bit confused by the 'set up a hot spot in your car ... have to first set it up by connecting your phone to the dash cam by wifi and setting the appropriate hot spot SSID and password '. My phone and cam are paired no problems. The enable cloud service is on. What I don't get is in cloud settings where it says hotspot settings or similar. Should that detect my phone? Or do I need my phone's personal hot spot turned on as well?

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    David Bower

    Adrian, you can set your phone up as a hotspot, but what you really need is a MiFi device, a wireless hotspot with its own SIM card. I use a TP Link. This stays powered on in the car at all times. Then you access it remotely from your phone or pc to monitor your cameras when youre away from the car.

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    Adrian Dalzotto

    If I want to use the cloud I gather then I need to use my mobile hot spot and turn wifi off. If I don't want to use the cloud I just leave my cam hooked up over wifi. Would that be right?

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    David Bower

    If you don't need the cloud then yes, disable the cloud setting in your camera. You can connect your phone to it by WiFi in the car to review footage.

    If you use your phone as a hotspot you will have to leave your phone powered up in the car even when you leave it parked. The camera will connect to your phone by WiFi and access the internet by 3G or 4G. That's why it's best to use a Mifi device.

    The advantage of cloud is you can get it to send you a signal to your phone if someone bumps into you whilst parked. You can also see through the car cameras on your phone or pc when your car is parked somewhere. Also, if you use a MiFi and your car is stolen, you can track it on the map (mine is hidden in the boot inside a trim panel so thieves might not know to disable it)

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    Adrian Dalzotto

    Thanks for your help David.  This is all very new to me.   This might be a silly question but I gather regardless of whether I have wifi, cloud or neither the dash cam will always record to the card.  Then it's a matter of how I want to access the recordings, wifi or over the cloud.   Or just take the card out and access from a pc.  Is that right?   Cloud sounds very handy.  What do I look for in MiFi?   You have a TP Link.  Is it constantly using data or only when I want to view or access recordings?   How much data does it use?   I have a package with a couple of sim's included for iPads in a shared data plan and I could possibly use one of those.

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    David Bower

    Adrian, I bought this one https://www.amazon.co.uk/dp/B00PFXFWTQ/ref=pe_3187911_189395841_TE_dp_1 and fitted an O2 PAYG sim. It works very well. 1Gb per month data should be enough but it depends on how much you use it to download or view files. It only uses data when it communicates with your phone. The camera is connected to it by WiFi which is free.

    Yes, it will always record to the SD card. If you only have a 16Gb card it will overwrite files every two hours.

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    Adrian Dalzotto

    Does the mifi need to be hard wired to the car?

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    David Bower

    If you go down the MiFi route you will need to keep it permanently powered up. I use the Blackvue Power Magic Pro connected directly to the car battery in the boot, and set it to shut down if voltage goes below 12V. I don't have any other permanent live feeds in the car, the car battery monitoring system shuts down anything that drains current after about ten minutes.

    I bought one of these to connect the dashcam and the MiFi to the Power Magic Pro http://www.halfords.com/technology/mobile-phone-accessories/multisockets/halfords-multi-socket-2x12v-usb-battery-analyser. It has two power sockets and a USB socket. I power the dashcam using one of the power sockets and power the MiFi using the USB socket. This is a good solution.

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    David Bower

    looks like my posts trying to help are now being queued for approval

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    David Bower

    If you go down the MiFi route you will need to keep it permanently powered up. I use the Blackvue Power Magic Pro connected directly to the car battery in the boot, and set it to shut down if voltage goes below 12V. I don't have any other permanent live feeds in the car, the car battery monitoring system shuts down anything that drains current after about ten minutes

    I bought a car power adaptor with two car power sockets and a USB port. I power the dashcam using one of the power sockets and power the MiFi using the USB socket. This is a good solution.

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    Adrian Dalzotto

    I have my cam connected into a Magic Pro.   What was the adapter you got?  Sounds like a good way to go.

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    David Bower

    go on Halfords website and search for product code 275052

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    Adrian Dalzotto

    I'm in Aus.  Found this one:

    http://www.ebay.com.au/itm/12v-24v-2-Way-Car-Cigarette-Lighter-Multi-Socket-Twin-USB-Charger-Power-Adaptor-/292151704018?epid=16003252529&hash=item44059939d2:g:ruQAAOSwXYtYtowl

    which says:  

    12v 24v Car Twin Multi Socket Adaptor With Twin USB Ports

    Simply plugs into 12v or 24v vehicle cigarette lighter socket.
    Versatile Swivel plug for optimum fitting.
    Compatible with most 12v / 24v USB devices, iPhone, iPad and iPod.
    Power sockets illuminated with Blue LED.
    Maximum total output: 8 Amp.
    8 Amp fused protection.
    Input: 12v / 24v DC vehicle cigarette lighter socket.
    Output: 5v DC 2000mA (Total) via 2 x usb ports.

    Would that do the trick?
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    David Bower

    Looks okay to me. Only 1A USB but you shouldn't need 2A anyway.

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    Adrian Dalzotto

    Okay, there are a few different ones at local auto stores.  I need to look for one with 2A should I?  How do I now what's 1 or 2A?

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    David Bower

    2A is useful if you want to use it to charge up a smartphone while you use it. For charging up a MiFi 1A will be adequate. the small print on the packaging should tell you if its 1A or 2A,

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    Adrian Dalzotto

    Thanks,. I'll look into that.  I have plugged the SD card into my PC for the first time and looking at the files.   I've pot a few questions I'd like to ask.  Do you mind, and if not, should I keep doing so on this thread?

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    David Bower

    I'd start a new thread if I was you

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    Adrian Dalzotto

    Will do.  Thanks for all your help.  

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    Adrian Dalzotto

    Hi David.  I went with your suggestions and got the adapter and a mobile wifi.  Hooked up to my car today and the camera connects to it just fine.  No problems there at all so thanks very much for your help.  One thing however, the first time I drove my car after fitting it I noticed that my digital radio in my car could not keep a signal.   Don't know what's going on but first time it has ever happened and straight after installing the mobile wifi.  Would you know whether that would interfere with the digital signal?   I wouldn't have a clue.

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    David Bower

    Probably.. You should set your MiFi adaptor to 2.4G and move it as far away from your dab antenna as you can.

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