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Wifi not working after cloud upgrade DR650GW 2CH

Guys,

 

had my device a couple of years now so was happy to hear that it could be upgraded free of charge. It was returned to me today and I swiftly set about retiring it to my vehicle. Ive been on it all day and it works as a camera but I can no longer get the wifi to work?

I press the button and it says wifi on etc but its not visible. Initially I had to remove the SD card and enter new wifi address and passwords and they were blank on my mac viewer software but this mad no difference. I have re installed the firm ware several times and it works fine as a camera but nt wifi and no cloud. Im stuck for ideas now having been up and down in and out of my van!

Any help anyone?

18 comments

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    Andy Hall

    Hi To everyone on the forum if I didn't introduce myself apologies. Just my blackvue has been so faultless never had to look this up before!!

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    Tony Krum

    Misery loves company.  I have the same model but a one channel.  About a month ago the vendor replaced the camera.  Got the camera and everything works except the cloud access "which is why I spend the $ I did, otherwise I could have gotten a dashcam for alot less".  Went back and forth via email with Blackvue and eventually I discovered that the MAC address they have for the camera is not the same MAC address my hotspot is showing.  I am not a tech guy, but it sounds logical to me that if the camera that is registered in their servers is not showing the same MAC address, it is not going to give me cloud access.  Sounds reasonable, right!  So I contacted the vendor "vendor is great, no complaints with them", who advised that they have direct tech connections to blackvue and they would get this fixed.  Three weeks have past.  So I contacted the vendor and he advised they had not heard anything from Blackvue.  In this day and age of high speed everything,it should have taken a person about 5 mins to check their servers and compare MAC addresses "if that is the problem".  I cant help you with a fix, but I did the same thing, spend the better part of a day, trying to fix it myself to no avil!  

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    Andy Hall

    Thanks Tony,

    it'll end up going back to the vendor I guess or fingers crossed I'll get a solution on here?

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    Chris

    Hello Tony and Andy,

    We are sorry for the trouble.

    @Andy: Please reset the dashcam's Wi-Fi SSID from the firmware settings.

    (Note:Leaving the Wi-FI address blank on PC viewer shows the default SSID of the dashcam's Wi-Fi when seeing it from the Wi-Fi settings of the smartphone.)

    Then, turn ON the dashcam and try to find the dashcam's Wi-Fi SSID. If the SSID can't be found or Wi-Fi LED on the dashcam is not blinking or sold ON, please contact the seller to check the Wi-Fi module again because it seems that it wasn't replaced properly.

    @Tony: The vendor has been informed about this issue. Please contact them and hopefully, they will resolve the issue ASAP.

    Thank you

  • 0
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    Andy Hall

    Right guys,

     

    one problem solved now I've got another.. I returned the unit to the vendor and have received a replacement. The wifi now works and I can connect to the camera fine. I however can not get the camera to connect to any wifi network to view on the cloud?

    Using an iPhone on the app no wireless networks are available despite being visible on the iPhone settings? I can't select or enter any on the phone? Thanks to google I found I could remove the sd card and using my mac enter the wifi address manually. Despite doing this it still doesn't work? Im trying to connect to my mobile wifi 2.4ghz and also home wifi. I just get the message "please check your network connection." I have manually entered the wifi addresses and passwords several times?

    I did see something saying the cloud isn't set up for iPhone (iOS) but I can't believe that? Losing patience now, and don't want to send back to vendor again as its taken 2 months from when I first started the whole process?

    Andy.

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    Chris

    Hello Andy,

    Please accept our sincere apologies for the inconvenience.

    Would you please send us following details at cs@pittasoft.com  so that we could look into this matter:

    1. A picture of the serial number printed on the dashcam.
      *To find it on the dashcam, unplug the cables and carefully take out the dashcam from the mount by pressing the lock button. You will see the serial number on a silver sticker.

    2. A screenshot of the SSID of dashcam's Wi-Fi.
      *To find it , turn on the camera and turn on the Wi-Fi in your smart phone. You will see camera's SSID in the available Wi-Fi networks section of your smart phone. It should look like: DR650GW-XXXXXX (6 digits/alphabets).

    3. You BlackVue cloud account ID.

    Thank you.

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    Andy Hall

    Hi Taqi,

    just sent the details. I did yesterday as well but replied to the noreply email! doh!

  • 1
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    Alex Munteanu

    Hello,

     

    I have a big problem with WI-FI connection of my new BlackVue DR650S-2CH IR, if i try to connect to my camera with my iPhone 6s i received every time "Wrong password" i tried also with another iPhone 6 with an older version of iOS and i received the same thing .."Wrong password" after this i tried to connect 2 different Samsung and i don't had problems with password !!!

    I changed 3 times the firmware of my BlackVue, i changed many times the password and the same problem ... on every iphone "Wrong password" and on every android phone "Connection successful".

    On your site write " iOS/Android " !!! and why on my iOS doesn't work ?

     

    Please someone knows how to fix this situation ?

     

    Thanks !

  • 0
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    Chris

    Hello Alex, 

    Please try following:

    Erase the stored information of the dashcam's Wi-Fi in your smartphone's Wi-Fi settings:
    -IOS: Click on the info icon (next to dashcam's Wi-Fi SSID) and then click on "Forget this Network".

    Then try to connect to dashcam after entering the password. If it doesn't solve the issue, please send us a screenshot of the error that appeared and IOS version of your iphone.

    Thank you!

     

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    Alex Munteanu

    Hello Taqi,

     

    I tried what you told me and the result is in pictures : http://imgur.com/a/Ze8ux .(Scroll down for all photos)
    The password is "blackvue" i changed many times and i had the same problem and now after the last firmware update i didn't changed anymore the password.

    I don't understand why the all android phones can recognize my password and all iOS doesn't recognize the SAME password ?


    please ... another solution ?

     

    Thanks !

  • 0
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    Alex Munteanu

    ....for BlackVue DR650S-2CH IR

  • 0
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    Vasile Banta

    Hy...Alex I have quite similar  difficulties...please can you give me a buzz on 07800651151 if you are still around...Thank you.

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    Robert Terracciano

    I just had this installed yesterday.  Everything was working fine until the firmware upgrade.  The camera is not sending a wifi signal or id.  The WiFi light is on constant. Powered on and off. Same with phone wifi.  I've reset the sd card, I've uninstalled and reinstalled the app.  Nothing. The camera still records, but I cannot connect to my S7 edge.

    Beyond frustrating.

    You should create a backwards downgrade to previous firmware until the bugs on this upgrade are fixed.

    For the amount of money paid for this system, this should not be happening.

     

     

     

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    Chris

    Hello Robert

    This is very unusual that the signals can't be sent by the camera. Please try from another phone and see if you can get it to see the dashcam's SSID.

    If the issue persists, please email us on cs@pittasoft.com and we will provide you the protocol to downgrade to lower firmware but just for your information there haven't been any reporting s of wifi bug in this firmware considering it has been released for a long time.

     

    Thank you 

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    Robert Terracciano

    Norm,

    I also installed the app on my iPad which has internet access through Verizon.  I have the same issue with both the S7 and iPad.

    I'll email cs later this afternoon.

    What information will I need to include in the email?

    Thanks.

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    Robert Terracciano

    Contacted by Charles via support email.  Emailed a link to upload current firmware.  Same link as found on the blackvue web page.  Used the blackvue viewer to format the card.  Input all the information i had stored.  Changed time zone, Original camera WiFi id, Hotspot WiFi id's and passwords.  Reinstalled into camera....same result.

    Charles had asked me to upload the config and system folders from the camera if the problem was not solved, so i did yesterday.

    Hope he can find a solution.  I'll keep this updated if / when Charles provides me with a fix..

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    Robert Terracciano

    Have been working with Charles on a fix and it's like ground hogs day.  The same repeat fix over and over.  Nothing is working.  I feel at this point the unit is defective and my camera replaced.

    Let me know how this can be accomplished.

    I'm growing impatient.  

  • 0
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    Chris

    Hello Robert

    Please go through the following RMA procedure for repair/exchange services.

     

    1. Please contact the seller and ask them for an exchange or repair service . Hopefully you can get the desired services from them.

    2. If in any case, the seller refuses to provide the services or you cannot contact the seller by any reason, we recommend you to contact the BlackVue distributor directly . We will need following information to be able to let you know the contact details of our distributor:

      a) Serial number printed on the dashcam
      b) Seller's details (name, location etc.)
      c) Purchase date (If possible, please send us the receipt of purchase)
      d) Your current location

    3. In worst case scenario, if both the seller and distributor refuse to provide their services, which is very seldom, we will handle your RMA request.

     

    We hope you can get the desired RMA services from the first two steps. But if you face any difficulty at any point, please don't hesitate to contact us.
    Customer satisfaction is our first priority, so we will solve your case on urgent basis.

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