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Hi,

I have just uploaded/downloaded a video from the camera, which is a DR650S-1CH, to the cloud and to my hard drive.

The problem I'm having is that whilst I can watch the video on the Viewer, it does not give location on the map or g-force data.

If I pull the SD card out and put it in the computer all is good.

I would've thought that all the metadata would've come with the video upload/download?

Any ideas?

ps I can see the location on live viewing etc.

Kevin

2 comments

  • 0
    Avatar
    Shehroze

    Helo Kevin 

     First of all please update the blackvue app to latest version  v2.58

     If the issue persists please send us a screenshot of the screen where you can' see the maps and let us know your phone's model with OS.

     You can send all the required information to  cs@pittasoft.com.

     

    Thank you 

  • 0
    Avatar
    Kevin Tyrrell

    As replied to via email, I downloaded it to my desktop computer, not my phone.

    Have sent screenshot to cs@pittasoft.com

    Kevin

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