1. BlackVue | Help Center
  2. Community
  3. BlackVue Cloud Service
New post
0

Wireless access point device limit reached

Hi, I've owned a 650s 2ch for around 4 weeks now, It was working as i expected it to when i purchased it and first installed in my vehicle.

It has recently started to failed to connect to my home WIFI network when i pull up outside my house, I found that if i power down the unit then power back up it will then connect to my network and which then gives me the cloud options.

Whilst looking for solutions for the connection issue i noticed the unit stating "Wireless access point device limit reached" Im guessing this must have something to do with the problem.

As you can appreciate this isn't ideal as i was expecting it to continue connecting to the network without having to power down each time. 

Can anyone shed any light on curing this problem.

Thanks in advance

Craig

Date Votes

12 comments

  • 0
    Avatar
    Smithb

    At what point do you hear this message? Is it only when sitting in your vehicle after arriving home? Never when you're not at home? How long after you pull in do you hear it?

    For me, my 650S never immediately reconnects to WiFi when I get home. I get the impression that, when I drive away, it'll notice the failed connection and retry a few times, then give up. I have never had it immediately reconnect when I arrive back. But what I *have* seen is that, some hours later (like 8 to 12), it'll suddenly reconnect and all is well. Since I'm not sitting in the vehicle, I don't know if that particular announcement is made.

    I have software of my own creation that, every 30 minutes, attempts to connect to the camera (if it's connected to my WiFi) and downloads all new videos. This is how I can tell when it has (and hasn't) reconnected to WiFi.

    What you may want to try, if your wireless access point allows, is to set a fixed IP address for the Mac of the camera. I use DD-WRT which allows that level of flexibility. Most normal consumer routers don't, but take a peek. I'm wondering if there's some correlation between your router's attempt to hand out an IP to the camera on reconnection and the message you're hearing. Without knowing that the message actually means, we're guessing.

    Brad.

  • 0
    Avatar
    Craig Draper

    Hi Brad,

    Thanks for your comments, Ill make a note of the time taken and if it does it away from home over the next couple of days.

    I tried something else this evening before getting home, While i was a good ten minutes from home i pulled the power and then reconnected again. When i puled up outside within 60 seconds the camera connected to my home wifi and sent me the push msg to say so.

    Im starting to think the camera needs some power disruption between leaving home and returning and that this issue has only come about since i hard wired it into the fuse box.  Im not great with computers but ill be getting a friend to look into  setting up the fixed IP address for me.

    Ill get back to you about the time taken before the announcement.

    Cheers

    Craig 

  • 0
    Avatar
    Steve Daniels

    I'm seeing the same thing too - when returning home i have to power cycle the dashcam before it will reconnect. If i don't it simply says "wireless access point device limit reached".

    All dashcam logs show is:

    "Cloud : Try to connect to next SSID. Current ssid is [MYSSID], Reason is [ASSOC], StatCode [0x000]"

    I've emailed the logs over to Blackvue and they just keep telling me to upgrade the firmware (i've tried v1.007 and v1.008) or use a different wireless access point. I have 4 unifi hotspots and ~20 devices that can happily connect and reconnect without problem so i doubt its a hotspot problem. Its only the dashcam that needs this constant power cycle to have it reconnect each time I return home.

  • 0
    Avatar
    Craig Draper

    Morning Steve,

    I formatted my SD card which helped, Connects a lot better now.

    Also how have you got the camera powered? I've been using a CellinkB and have found even with it plugged into an ignition live its managing to continue to draw power even with the ignition off.

    The reason I mention this is because I've found even with the extra batteries to allow you to record in parking mode they still disrupt the power to the camera on engine start up.  I think this gives you the disruption in power so you don't have to unplug the camera.

    It looks like a lot of people are having this problem, Let us know how you get on.

     

  • 0
    Avatar
    Steve Daniels

    Hi

    I've tried formatting and tweaking with different ssid's and still the same.

    Interesting that if it reboots after a format it still won't reconnect. It actually needs the power cable.unplugging and plugging back in to allow it to reconnect.

    Mine is powered by a hard wired power magic pro.

    Steve.

  • 0
    Avatar
    Yuv Chhetri

    I do have the exact same issue.

    I have been working around by making a change in Dash Cam setting and saving it to force the Dash cam to soft reboot it and it normally connects to home WiFi.

    However, now its getting annoying having to do that every single time I drive my car out of the Garage. I need the connection to Wifi to be seamless.

     

    Regards,

    Yuv

  • 0
    Avatar
    Craig Draper

    Hi Yuv,

     

    Its advertised that it should connect without having to do any of these things we have found that help.

    I'm starting to think Blackvue are well aware of this problem but don't know how to resolve it,  It is highly frustrating that they don't seem to operate like advertised. 

    Its great when it works like it should.

    If you do find a fix please let us know here as I'm sure  a number of people will be grateful.

     

    Cheers

     

    Craig

  • 0
    Avatar
    Qahhaar Hector

    I've been getting the same message ever since I upgraded from the 650 to the 750 a week ago. I don't have problems connecting to home wifi but I would like to know what it means by "WiFi limit reached". I get this message all the time while driving now and I don't know how to address it.

  • 0
    Avatar
    Dillon Gibbs

    I see it's been about a month since this was active, but I'd like to add that my 750 is also currently doing this. I no longer get cloud notifications either. Not a seem less connection when I get close to any access point. Formatted sd card already. Worked properly only the first power cycle. Firmware is up to date. It all worked fine before, for a short time since newly installed. Disappointing.

  • 0
    Avatar
    Kevin Elms

    I see this as well but just seeing there is a new firmware out on 1/31. Can anybody confirm it fixes this problem. I have the 750. Thanks.

  • 0
    Avatar
    Dillon Gibbs

    After the firmware update, mine seems to work a little better. I do not know if it's due to the SD card being formatted though (I did some setting updates as well). However, I can say that I am still having issues with connecting to mobile hotspot. It refuses to do so. SSID and password are correct, of course. It just will not do it. Sometimes it won't even make an attempt. Others, it says "Failed to connect to access point" or something to the lines of that. I have no idea why. I even turn off wifi/turn it back on. Nope.

    Edit: Diagnosing lead me to figure out the issue not connecting to mobile hotspot. If you run anykind of VPN on the device, it needs disabled. Doing so allowed my dashcam to finally connect to my mobile hotspot. Strange.

  • 0
    Avatar
    Beau Madden

    My 750s is doing the same thing. As soon as I pull into my driveway it says wireless access point limit reached and won’t connect to WiFi. I have updated to 1.004 but haven’t been back home to try it

Please sign in to leave a comment.