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Dash Cam failed after firmware update (DR750S-2CH)

I am having difficulty with the DR750S -2CH not recording after a firmware update..

The white LED light under the front lens is flashing but the GPS and REC does not turn on at all.

No VOICE COMMENT start at all.

Thanks,

 

 

13 comments

  • 0
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    Top Man

    i also try to to use diff power cable in diff vehicle.

    The end result is the same, the white light is flashing but both LED (REC AND GPS) is not turn on.

  • 0
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    Chris

    Dear Customer

     Most probably the firmware is not installed properly.

    Please install the firmware using the protocol mentioned in the link below and see if it fixes the issue.

    https://helpcenter.blackvue.com/hc/en-us/articles/231447647-Upgrading-the-dashcam-s-firmware-using-computer 

    If the issue persists, please send us the config folder inside the SD card at cs@pittasoft.com for further troubleshooting.

     

    Thank you 

  • 0
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    Nazar Malyy

    I have the same issue. I've start firmware upgrade. White + REC + GPS indicators are blinking for 2 hours and after that, I've given up. I turned off the camera.

    "The protocol mentioned in the link below" not fixes the issue.

    Please help, maybe you have some another feature?

  • 1
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    Chris

    Hello Nazar

     Please take out the SD card from the camera. plug it into the computer and send us all the contents in the SD card at cs@pittasoft.com for further investigation. You can upload them on any online server in case of colossal file size and provide us the link.

     

    Thank you 

  • 0
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    Kevin

    Hi Blackvue,

    I have the same issue. I did an update via FOTA, file was uploaded, then blackvue restart, no voice guidance that firmware was being installed.

    Now GPS and REC LED blinking.

    Did reformat SD card, put FW 1.001 back on card, same problem.

    Did it again with FW 1.002, same problem.

    I will send the content of my SD card to CS@pittasoft.com

    Thx

    Kevin

  • 0
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    Nazar Malyy

    Hi Noman.

    Just send my data to the mailbox, mentioned above.

    Thanks for the help!

  • 0
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    Jan Olsen

    Hi Blackvue,
    Sorry to say I have the same issue
    I did an update via App, file 1.002 was uploaded, then blackvue 750S restart, no voice guidance that firmware was being installed
    Now GPS and REC LED blinking and WiFi is off
    Did reformat SD card and copy FW on to it, same problem
    I will send the content of my SD card to CS@pittasoft.com

    Thx
    Jan

  • 0
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    Leon Kotovich

    I am a new customer and had the same problem with DR750S-2CH.  It was installed by a professional shop.  I tried to update firmware via FOTA and after the dashcam restarted both GPS and Record lights were blinking.  The dashcam did not operate at all.  I returned to the shop and they determined that the dashcam was inoperable (basically "bricked").  They gave me a new unit and requested to update firmware only using the computer.  

    I sense this is a problem which needs to be addressed.  

  • 0
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    Kevin

    Hi Leon, 

    I received a new 750S and still am on original firmware.

    Did you do the FOTA to firmware 1.003 or 1.002? 

    I was planning on doing a firmware upgrade with SDcard and PC.

     

  • 0
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    Chris

    Dear Customers

    Thank you for sharing your concerns and issues and our apologies for the inconvenience.

    During the firmware up gradation, if the power gets unplugged from the dashcam due to some reason, the NAND memory gets broken and the dashcam won't perform it's function. This is irrespective of the up-gradation through FOTA or PC viewer.

      Therefore, please make sure to not turn off the power when firmware up-gradation is in progress to avoid this error in the future.

    If your dashcam is not responding after the firmware upgrade, please format the card using blackvue PC viewer and enter a formatted empty SD card in the camera to check if it fixes the issue. If the problem persists, please contact the seller to get the dashcam repaired under warranty.

    Regards

    Blackvue Support team

  • 0
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    Leon Kotovich

    Hi Kevin, 

    I was performing FOTA upgrade from 1.001 to 1.003 while the car was running.  The power was on.   FOTA upgrade did not compete and rendered the dash cam inoperable.  When I received the new dash cam from my installer and performed firmware upgrade using computer method to 1.004, everything was fine.  It's simply not clear why FOTA upgrade would fail and render the dash cam _completely_ inoperable, despite the power being continuously delivered to the dash cam.  

    There just has to be a better way to manage error recovery in these situations.  

  • 0
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    Scott

    Ok, I’m convinced this is an issue with your firmware update via FOTA.  I have power magic pro installed and tried doing update, as soon as the system reboots it will not power back up.  I’ve now lost all power to the unit, other than the light under the lense.  Cam will no longer work/power on!?  I’ve tried copying firmware to SD card via PC and still no workie! It seems this update has killed my cam.  NOT HAPPY!

  • 0
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    jhuan thereaon

    I too had a problem with my 1 year old Blackview dash camera after i installed the new FOTA, but i managed to restore the software and now it just works fine.

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