DR750S-2CH disconnects constantly and no live Video

Christopher McGilvery

• December 04, 2017 13:40

I think it has a few issues, my main question is why have you chosen to go over Wifi HotSpot and not Mobile Data? 

 

I'm finding Cloud Service, very poor quality.

 

Wifi works ok and I have no issues, but Cloud has so many little quirks.

 

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  Chris

  • December 08, 2017 02:56

  Hello Christopher

  You can make your mobile as a hotspot and enter the information in the cloud hotspot settings to use your mobile data.

   

  Can you please send an email regarding all your issues to cs@pittasoft.com. Our support agents will help you troubleshoot the problem as soon as possible.

   

  Thank you 

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  Christopher McGilvery

  • December 25, 2017 00:13

  Still tried a Samsung S5 and a Samsung S8 to no avail, have no tried a Wifi Pocket HotSpot and it worked but footage was all in fast forward mode, is their a way to fix that?

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  Christopher McGilvery

  • December 25, 2017 00:28

  I've sent the video along to the email address provided. 

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  Gary Chisholm

  • June 27, 2018 16:25

  I have the same issue.  It happens both on my mobile wifi as well as on my home wifi.  It randomly stops being connected to the cloud, and cannot get live camera feed. What can i do to fix this?

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  Darryl Starling

  • July 07, 2018 09:41

  I'm having similar issues since the latest firmware update.
  It is constantly dropping out when connected to home WiFi and now I'm unable to view recordings via my home WiFi on Samsung S8. This has only happens ed recently so can only assume it's due to the latest firmware update.
  Going to swap out my Lexar x633 SD card and swap for the included 16gig BV SD card that came with my 750 cameras to see if this resolves the connection issues.
  Please update if you have any joy getting this resolved people.

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  Louis de Silva

  • April 20, 2019 22:42
  • Edited

  having the same issue with my home wifi keeps connecting/disconnecting from my home wifi and my unit is connected to the blackmagic pro.

  works fine with a portable 4G / wifi dongle. 

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  Hambone

  • March 03, 2024 17:05

  I have numerous issues as well. Mine camera connects, starts up, but I get no live video or recordings. I've formatted the SD card (two different ons) still nothing. It was working a month ago but after I subscribed to cloud all hell started. BV suggested reformatting the SD card. Now nothing works.

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