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DR750S-2CH pieces of crap or not?

Regreting my purchase every day...should have realized most if not all the early glowing reports about this camera were compensated endorsers from BlackVue or their distributors. This camera only works sometimes in full daylight. Normal mode is hit or miss if it recoords at all. Night vision is a joke due to video noise...wifi sometimes connects but only for a short time then "fail to connect errors" are the norm. Now I can only update settings by pulling the card and using a computer because even if connected the program will not save settings...only another error message when using their phone app. What a waste of money and time. 

Don't believe me read all the responses to questions asked on this forum? If you get any none of them work...have a great day and stay away from Blackvue IMHO!

Date Votes

10 comments

  • 0
    Avatar
    Chris

    Hello Makrie

    Please accept our sincere apologies for the inconvenience that you have to face regarding the camera.

    It seems like the particular unit you got has an issue and you can definitely get it repaired and replaced under one year warranty. However before proceeding for RMA service, can you please tell us if you have upgraded the dashcam to the latest version? If you haven't please follow the steps in the article below which will fix all the issues.

    https://helpcenter.blackvue.com/hc/en-us/articles/231447647-Upgrading-the-dashcam-s-firmware-using-computer 

    The dashcam should record continuously if you have turned on the "Normal recording" option in the settings and it should connect to the wifi at the first go.

    For the quality at night issue, there will be a firmware release at the end of this month in which the quality will be significantly improved. 

    Thank you 

  • 0
    Avatar
    MAKRIE

    Why take the original post down?

    As to your question I updated the firmware as soon as it was available...I also tried refreshing the update with a later copy early in December. I sent the camera back once to the supplier who indicated they could not duplicate the issues in their office. This unit needs to be replaced as there are hardware issues and is becoming more difficult to connect either by WFI or cloud. All indications by testing application WIFI ANALYZER verify a strong WIFI signal is being received by my phone and local computer. Connections repeatedly fail after established or fail to connect at all. Video quality has never met expectations especially at night...surprising considering this was the most hyped feature of the unit when introduced.

    You mention an RMA...from who? The dealer already gave their opinion...works as designed in their offices. Next steps are up to you guys!

    Looking forward to hearing from you!

  • 0
    Avatar
    Chris

    Hello Makrie

     We haven't taken the original post down but it was automatically filtered due to some inadequate words in the content. Our apologies for that.

    Can you please let us know the serial number of the unit or possibly the name of the supplier so that we can inquire about the issues and the tests they performed on your unit?

    For wifi connectivity issue, may i ask what phone are you using to connect the dashcam too. Some specific Android phones need different settings to connect to Wi-Fi of the camera since it doesn't have internet. Also can you please tell if you have tried to connect the dashcam to another phone and if the issue persisted? 

    The firmware which will improve the night vision quality will be released this month as i mentioned in my previous post. 

    Thank you 

  • 0
    Avatar
    MAKRIE

    Define inadequate? S/N DR7SS1G8E02893

    The unit was purchased from and returned once to The Dashcam Store...here is their response:

    Matt R. matt.ritchie@thedashcamstore.com via thedashcamstore.onmicrosoft.com 

    10/27/17

    		    

    "Hi Michael,

    The motion detection setting in parking mode was set to the highest setting causing a lot of erroneous recordings, adjusted setting to recommended setting of 1 at this time.Word is Blackvue is going to release a firmware upgrade in the future that will address the issue of the motion being extremely sensitive. As far as the cloud goes, I used both our office network and a hot spot to test. It worked perfectly on both networks and switched back and forth between the network correctly. Test all other operations and the camera is to spec.

    Best Regards,

    Matthew Ritchie

    The Dashcam Store Team"

    Note: My issues were not with PARKING MODE sensitivity which was the only change they made. I've always had and continue to have missing video during vehicle movement or NORMAL MODE. Works sometimes but not all the time. Never addresses useless night vision when the vehicle is in PARK MODE. Too much noise to discern any details. Cloud difficult to connect and most recently "fail to connect" errors in WIFI mode. App is the latest version...camera has been updated to latest firmware at least twice. My phone is the SAMSUNG GALAXY S-8+, ANDROID 7.0, SECURITY PATCH LEVEL DEC. 1, 2017. Note: I don't have a second android phone to try, however this "fail to connect" in WIFI mode is recent. Oddly it discovers the camera but will not consistently open it. Thoughts????
  • 0
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    MAKRIE

    Hello???

    It's been 10 days since I answered your questions...I have no problem giving adequate time for this to be resolved before taking my concerns to public forums for comment. Please let's find a resolution soon!

    Thanks,

    MAKRIE

  • 1
    Avatar
    Chris

    Hello Makrie

     Our apologies for the delay in response. 

    So from your post i can see that you have 3 main issues.

    1. The dashcam doesn't always record in normal mode.

    2. Night vision has a lot of noise.

    3. Direct wifi doesn't connect.

     For the first issue please connect the SD card to your computer, retrieve the "config" file and send it to cs@pittasoft.com for further investigation.

    The noise in night vision will be significantly improved in the upcoming firmware, which will be released at this end of this month or in the beginning of next month.

    For the Wifi issue, can you please send a short video clip of the whole situation at cs@pittasoft.com (address to Noman). We will analyze the cause and get back to your with a troubleshooting.

     

    Thank you for your patience and understanding.

     

  • -1
    Avatar
    MAKRIE

    To clarify...yes to all with explanation. Normal mode usually has gaps in coverage often only recording the beginning or end of PARKING mode.

    Night vision is useless as no detail can be discerned, eg license plate numbers or faces of passerbys when alerted by motion detection.

    The WIFI isues include CLOUD connections not just WIFI direct. Rarely connects, when it does often buffers endlessly, occasionally will give Error message "Thumbnail file download failed" or "Your device can't play this video file"...but it can and has on occasion. Most common Error message continues to be "Playback failed".

    When trying to update settings in WIFI direct I receive Error message "Failed to update settings. Please try again later"... later never comes! I can only update settings using the USB adapter and the Blackvue Windows application. Note: This is one of the latest aberations as the WIFI system updates was functional when the equipment was installed and after the last firmware update.

    I'll send the config file to the return address on the original email today. Can you clarify what video you need to see. I've taken two videos of the unit in Cloud and WIFI direct modes...both are over 4 minutes long and require a large amount of data well beyond my mail client's upper limits for sending. I can cut snippets showing the same Error messages quoted above but not sure how that's of value?

    Thanks

  • 1
    Avatar
    Chris

    Helo Makrie

     We are releasing a new firmware today or tomorrow which will fix the night vision recording issue. You can upload the footage on an online server and send us the link if the file size is big to attach. We need to check the point where the issues are occurring and possibly a reason.

     For the wifi issues, the new firmware will hopefully fix it but in case it doesn't, please contact the seller for a replacement camera under warranty. 

    Thank you 

     

  • 0
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    Darryl Starling

    Marie,
    I'm reading your thread and can relate to a number of the issues you highlight.
    I'm just wondering but did you ever find a solution to these issues?!!

  • 0
    Avatar
    MAKRIE

    To whom it may concern,

    Although one issue, fail to switch to NORMAL MODE seems to be more reliable but frankly how often would one need to check? Since I might look through the recordings once a month out of curiosity whether or not it's always recording when it should is unknown. I still cannot reliably connect through the phone app (YES I'M USING THE LATEST VERSION) requiring pulling the micro sd card and viewing on a computer instead. Cloud mode never works when in range of my homes WIFI signal, Blackvue's internal WIFI still consistently gives error messages or is too slow to play video without constant buffering. The promised improvements to night performance via software upgrades isn't appreciably better. Note: I'm assuming they meant with headlights on, what I need is when the vehicle is parked with limited street lighting. I noticed they now offer an infrared version (wish I knew that would become an option).

    Overall I'm unimpressed with this products performance as compared to others on the market. I think this was an overreach trying to add wanted features to their successful line but over hyped and introduced before fully developed.

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