I just reformatted my SD card* that was working fine and downloaded the new cloud software for my DR650GW-2CH (I previously had the legacy software).
I followed the instructions - unzipped and copied the Blackvue folder to the card, and then popped it into the camera. I downloaded this from this URL: https://www.blackvue.com/downloads
The camera just kept saying over and over endlessly "Version information is different" and the camera now does not work..
What I can find on this error is “The version information is different.” – System language is different/Config version is different
I've definitely picked the English version for this particular model.
But I also noticed that there is a different firmware on the Australian (where I am) Blackvue site: https://www.blackvue.com.au/support/downloads/
I'll download this one now and try it...
*In case it is important: I first did a full format in Windows 10 - which only allows exfat not FAT32. I did this so the card was properly formatted and checked for errors (which a quick format does not do). I am aware that FAT32 is required, so I then used the latest Blackvue Windwos viewer and formatted the card with this (but noticed it was only a quick format). It said the format was successful, and when I look at the card in Windows now it says it is FAT32 and fully accessible.