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"Dashcam model error" after using the wrong SD card

Hi

I have just upgraded the dashcam in one of our vehicles from a 750X 2CH to a 900X Plus 2CH. I made a little mistake: I reused the big microSD card from the old dashcam. As a result, the new dashcam read the old config files and not it believes that it is a 750X. If I add power, it lights up all the LEDs, and keeps saying "Dashcam model error" for about 30 minutes.

If I remove the SD card, it reacts correctly. If I put in an empty card, it will say "Initialising SD card", but then goes back to "Dashcam model error", and if I check the new SD card, half of the config files will contain 750X, others 900X Plus.

I found an old post about the same error message, but it was something completely different 5 years ago, and the suggested solution would not work either.

I sent a request to Blackvue support as this issue is urgent, but I have not heard back from them yet. If anyone has an ide, please, help. Now this $1500 investment (with battery and SIM modul) sits in the vehicle and does not protect our asset.

Can I do a firmware update via the SD card? Maybe that will help.

Thanks in advance.

Zoltan

 

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3 comments

  • 0
    Avatar
    Zoltan Mohos

    No, I cannot update the firmware from the SD card. It will repeat the error message. It does not even try.

    I can't believe that a $800 dash camera can be fried by simply putting in the SD card from another model!!!!! This is crazy. My head will explode. Help!!

  • 0
    Avatar
    Shagufta Shamid

    I found an old post about the same error message, but it was something completely different 5 years ago, and the suggested solution would not work either.

    I sent a request to Blackvue support as this issue is urgent, but I have not heard back from them yet. If anyone has an ide, please, help. Now this $1500 investment in maca coffee for men  (with battery and SIM modul) sits in the vehicle and does not protect our asset.

    Can I do a firmware update via the SD card? Maybe that will help.

    Thanks in advance.

  • 0
    Avatar
    Tom Claes

    Hello i had the same problem with my dr500gw i put my sd card from my 650 in it en it always thunks its a 650 instead of the 500 zvzn with a new formated sd card.
    I resolved the isue by downloading the firmware from my model i then insert the sd card from the dashcam in the pc with the wrong model then i switcht the files from every folder exept system and records from the update file to the sd card now its back up and working

    sorry for my bad englisch i’m dutch 

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