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My new DR970x-2ch LTE doesn't turn on anymore

Yesterday I tried to set up the dashcam on my car.
I connected the dashcam using the power cord provided in the box which plugs into the cigarette lighter. After setting some settings, trying some recordings and updating the firmware, the dashcam made a sound that it was about to turn off and hasn't turned on since. I tried the cable on another car excluding that it was my car but no result. The dashcam died after 10 minutes of use. I find this very disappointing, after spending more than 600 dollars and paying 150 euros for customs duties. I hope now that the support activates quickly. I'm very disappointed, especially having read on the community that I'm not the only one with this problem!


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