Now the WiFi isn't working.

David Bower

• March 19, 2018 12:06

Bought a Samsung Galaxy Note 8 and now I cannot get a connection to the Blackvue over WiFi. It connects but then says my network connection is not good enough.

0

• 

  Chris

  • March 20, 2018 08:43

  Hello David

   Please follow the firmware upgrade procedure from the link below to troubleshoot the error.

  https://helpcenter.blackvue.com/hc/en-us/articles/231447647-Upgrading-the-dashcam-s-firmware-using-computer 

  If the issue persists, please email to cs@pittasoft.com for further troubleshooting.

   

  Thank you 

  0
• 

  David Bower

  • March 20, 2018 10:11

  I have the latest firmware 1.011

   

  I find I can connect Blackvue via WiFi but only if I disable mobile data on my phone first.

   

  I think the latest Samsung phones automatically switch to 4G if they perceive the internet is not available on WiFi. 

   

  Switching off aggressive WiFi/4G switching on the phone settings doesn't help, you have to turn off mobile data altogether.

   

  Also disable WiFi strength monitor in Blackvue.

   

  Perhaps (apart from security issues) Blackvue would work better if it could connect by WiFi direct?

  0
• 

  Chris

  • March 21, 2018 04:29

  Hello David

   In the samsung's wifi settings, please switch off the smart network switch after which the camera won't automatically turn to 4G in case of no internet from the wifi.

  Thank you 

  0
• 

  Mike Ciccarone

  • May 11, 2018 03:58

  My android phone (Pixel 2) has the same issue...I have to disable mobile data service for the BlackVue App to connect to the camera. I don't know why they are having such a hard time resolving this issue but it's a pain in the ass to have to disable mobile data every time I want to download video from the camera.

  0
• 

  David Bower

  • November 08, 2018 15:18

  Great and now they are not supporting the 650 with firmware updates anymore.

  1
• 

  Claus

  • November 12, 2018 09:59

  Worst buy ever, can't download from it no matter if im using 4g or wifi have to unplug the SD card each time I need a clip.

  I won't ever recommend BlackVue to anyone or buy a newer version of their products. 

  0

Please sign in to leave a comment.