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Crashed everytime with video accelerator option switch on (Windows 10)

Hello,

I found that on version 1.16 and 1.17, every time I tried to watch any playback, the Viewer would crashed when the Video Accelerator is switch on.

But then the Video Accelerator is off, everything is fine.

Any fix for this ?

Thanks,

Ben

7 comments

  • 0
    Avatar
    Noman

    Hello Ben

     Thank you for choosing blackvue.

     There are a few minimum requirements (listed below) for your computer specifications in order for it to play both  the front and rear videos simultaneously using the accelerator. If your computer specifications doesn't meet the below requirements, you won't be able to play the video with accelerator option on.

    CPU: i3 - 6 Gen or equivalent
    Ram: 4 GB
    Graphic card: Geforce 760, Intel/HP 560 or equivalent

    Best Regards

    Blackvue Support Team

     

     

  • 0
    Avatar
    BenS

    Thanks for the respond Noman,

    I believe my computer is more than capable to do that. I have included the sysinfo data on this post.

    Thanks,

    Ben

    ------------

    ------------------
    System Information
    ------------------
          Time of this report: 4/9/2018, 20:31:42
                 Machine name: xxxxxxxxx
                   Machine Id: {9D75CC4B-C8C9-4FFF-A1EC-8712400F8F9F}
             Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
                     Language: English (Regional Setting: English)
          System Manufacturer: Gigabyte Technology Co., Ltd.
                 System Model: To be filled by O.E.M.
                         BIOS: BIOS Date: 10/24/12 09:41:43 Ver: 04.06.05
                    Processor: Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz (8 CPUs), ~3.9GHz
                       Memory: 32768MB RAM
          Available OS Memory: 32728MB RAM
                    Page File: 4370MB used, 61125MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 96 DPI (100 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Not Available
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.16299.0015 64bit Unicode

    ---------------
    Display Devices
    ---------------
               Card name: NVIDIA GeForce GTX 770
            Manufacturer: NVIDIA
               Chip type: GeForce GTX 770
                DAC type: Integrated RAMDAC
             Device Type: Full Device
              Device Key: Enum\PCI\VEN_10DE&DEV_1184&SUBSYS_36031458&REV_A1
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
     Device Problem Code: No Problem
     Driver Problem Code: Unknown
          Display Memory: 18381 MB
        Dedicated Memory: 2017 MB
           Shared Memory: 16364 MB
            Current Mode: 1920 x 1080 (32 bit) (60Hz)
             HDR Support: Not Supported
        Display Topology: Internal
     Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.631359,0.345227), Green(0.348156,0.585461), Blue(0.138195,0.060070), White Point(0.313977,0.329602)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: BenQ V2420
              Monitor Id: BNQ7B12
             Native Mode: 1920 x 1080(p) (60.000Hz)
             Output Type: DVI
    Monitor Advanced Color Capabilities: None
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
     Driver File Version: 23.21.0013.8813 (English)
          Driver Version: 23.21.13.8813
             DDI Version: 12
          Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.3
     Graphics Preemption: DMA
      Compute Preemption: DMA
                Miracast: Not Supported
     Hybrid Graphics GPU: Not Supported
          Power P-states: Not Supported
       Driver Attributes: Final Retail
        Driver Date/Size: 10/27/2017 7:00:00 AM, 945072 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B71E3E-52C4-11CF-8555-0E161BC2DA35}
               Vendor ID: 0x10DE
               Device ID: 0x1184
               SubSys ID: 0x36031458
             Revision ID: 0x00A1
      Driver Strong Name: oem56.inf:0f066de34a958ed1:Section022:23.21.13.8813:pci\ven_10de&dev_1184
          Rank Of Driver: 00D12001
             Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
             DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  
       Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
            D3D9 Overlay: Supported
                 DXVA-HD: Supported
            DDraw Status: Enabled
              D3D Status: Enabled
              AGP Status: Enabled
           MPO MaxPlanes: 1
                MPO Caps: Not Supported
             MPO Stretch: Not Supported
         MPO Media Hints: Not Supported
             MPO Formats: Not Supported
        PanelFitter Caps: Not Supported
     PanelFitter Stretch: Not Supported

  • 0
    Avatar
    Noman

    Hello Ben

     Thank you for sharing the specifications of your PC.

    For the customized PC's you need to turn off the hyper threading on your computer's motherboard to use the accelerator with blackvue viewer. You can view any online tutorial to turn off hyper threading for your main board or wait for our new PC viewer release in which the scenario will be changed and you will be able to use the accelerator without getting into BIOS.

    Let us know in case you have any further questions.

  • 0
    Avatar
    BenS

    Hello Noman,

    Thanks for the reply.

    I believe it is crucial that the program can run on hyper threading mode since probably pretty much everything runs on hyper threading, plus I believe there will be no one that would turn that option off anyway.
    I will wait for the next version of the PC Viewer.

    Thanks,
    Ben

  • 0
    Avatar
    Martin Ograbek

    I just installed my new DR750S-2CH cameras and when using the PC Viewer (on Win 10Pro) the program crashes consistently after about 5sec of playback.

    What is this 'Video Accelerator' you speak of and how do check if it's switched on/off ?

    Please advise

    martin


  • 0
    Avatar
    BenS

    It should be there in the Setting section mate.

  • 0
    Avatar
    Martin Ograbek

    Thanks, Ben !

    In my version (v1.18) there's no such switch :(

    Well, at least I'm not blind :)



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