New post
0

Blackvue Windows Viewer 1.19 CRASHES every time I play a clip

So every single time I open the viewer and try to watch a clip it crashes.. I only installed my DR750S-2CH-IR into my car yesterday. This is extremely frustrating.

My pc specs are as follows;

OS: Windows 10 Pro 64x

CPU: Ryzen 7 1700x

Ram: T-Force Delta 3000MHz 16gb (2x8GB) DDR4

GPU: MSI 970

Kind Regards, Matt

26 comments

  • 0
    Avatar
    Noman

    Dear Customer

    Thank you for choosing blackvue and our apologies for the inconvenience.

    In able for us to further determine the crashing issue, please send us the Blackvue folder on your computer to cs@pittasoft.com
    (Documents--> Blackvue) 

    You may send setup ini, trace cld and trace sd for us to further analyze it. 

    Thank you.

  • 0
    Avatar
    Matt

    Done thanks

  • 0
    Avatar
    philip

    I get the exact same thing. I have send the files to you as well, although they dont really contain anything.

  • 0
    Avatar
    René

    Same thing over here. DR750S-2CH-IR with an orginal Blackvue SD card installed.

    The app keeps crashing on Windows 10. The first video I select most times just play correctly, but after selecting another one it always crashes the app.

  • 0
    Avatar
    Noman

    Dear Customers

    Our apologies for the inconvenience.

     Sometimes the player will crash if the video itself is corrupted or not written properly on SD card. Meanwhile we are testing the cause of crash please send the sample videos (both front and back) which are crashing to cs@pittasoft.com for us to investigate the cause.

    Thank you for your patience and understanding.

  • 0
    Avatar
    Matt

    I sent front and read files in on Friday Norman still awaiting a follow up email.

  • 0
    Avatar
    david smyth

    I have a 650 2ch that also that keeps crashing

    its not on every video.

    also i can play back the rear video but the front will crash, both using PIP so both vids get loaded..

    If i delete the back video the front will play without crashing

    i also recall that the older software versions didn't crash like this

    If you cant recreate the crash in house with the submitted videos. did you want a crash dump instead?

    in dump file jscript9.dll gets referenced a few times.

     

    CPU: I7-4770

    GPU: Nvidia GTX 560

    OS: win7

    RAM: 16GB

  • 0
    Avatar
    Noman

    Dear Customers

    We have updated the viewer to the latest version v1.20. Please install it and see if it resolves the crashing issue. Let us know through cs@pittasoft.com if the issue persists so that our customer support team can follow up.

     

    Thank you 

  • 0
    Avatar
    Matt

    It didnt change a single thing for me Norman :(

  • 0
    Avatar
    david smyth

    It didnt fix the bug for me either.

    i actually posted my comment above after getting v1.20.

    i was expecting that the v1.19 bug had been fixed

     

  • 0
    Avatar
    René

    Installed new version. Still the same problem.

    The app is unusable at this point.

  • 0
    Avatar
    Chris

    Having the exact same problem with 1.2. The videos play fine in other programs, VLC, dashcam viewer but not the blackvue app.

     

    My Specs are as follows

    Mobo: Asus Maximus X Code

    CPU: I7 8700K

    Gefore  GTX 1080

    Ram: 32GB

    Win 10

     

    Also tried downloading K-Lite Codecs.

  • 0
    Avatar
    Noman

    Dear Customers

    Our apologies for the inconvenience.

    Our engineers are trying to figure out the cause of the error. Since we cannot replicate the crash here at our laboratory, it could take some time for us to find a solution.

    Thank you for your patience and understanding.

  • 0
    Avatar
    david smyth

    Did you want a crash dump

  • 0
    Avatar
    Noman

    Hello David

     Yes if you can share it, that would be helpful.

     

    Thank you 

  • 0
    Avatar
    John Chase

    So I was dumping three dates worth of files to my hard drive yesterday. The player actually played (very slowly) a complete one minute video file front and rear together read from the SD card.

    Dashcam Viewer - a pay program will play the files, front and rear, speed and GPS - but you will have to pay for it.

    Windows 10 video and photo will play the video files, even the HEVC 265 files.

    My work computer, significantly less powerful will run the Blackview SD Card Viewer.

    I am wondering if the problem might have to do with these faster computers overcoming the Blackview Viewer Software? Feeding it faster than it is able to receive - thus things getting crunched and causing a crash?

    FYI - I am happy to beta test if it can speed up the process. In the meantime I recommend a desktop computer with at least a GTX 1070 and a 4k monitor for a testbed with Windows 10.

  • 0
    Avatar
    gweidema

    I have the same problem with the Blackvue viewer. When I try to playback the H256 file from the 4K dashcam the viewer crashes. With VLC or MPC I can play the file without problems, but without GPS display offcourse. Please fix it, as the other clients write it is quite annoying. Thank you for your efforts!

  • 0
    Avatar
    Anicra

    I have the same problem, I have windows 8.1 x64. I have a dr650s and dr900s. I have found 1.20 and 1.19 crash. Yet version 1.14 will run my dr650s cards. Perhaps the people with the crash problem, search for 1.14 blackvue viewer. However does not run dr900s files, it just crashes. 

  • 0
    Avatar
    Noman

    Dear Customer

     Please do the following

    1. Just play rear or front file separately in the viewer.  You can do so by clicking the PIP button four times till the picture in picture disappear (refer to the attached screenshot)

    2. Download the v1.15 firmware from the following link and play the files  to see if it works well. 

    https://drive.google.com/open?id=14SJ6igFllOCJDYx_5RhTv_C3vjVO1GKG 

    3. If it still crashes, go to the viewer settings and turn off the video accelerator and play the videos again.

     

    Let us know the results for further troubleshooting.

     

    Thank you

  • 0
    Avatar
    René

    I installed the v1.15 version with video acceleration disabled.
    This works fine for me.

  • 0
    Avatar
    Tom P

    1.2 crashes every time. 1.15 is working

  • 0
    Avatar
    Jon A. Jorgensen

    Where do i find older working versions?

  • 0
    Avatar
    Tom P

    After re-installing 1.2 it is working OK. 1.15 is available, but I cannot find it at the moment. I have it in my downloads file. Send me an email and a will send you a link to it. TperkATgEEEEEMail.CCCCCCom.

  • 0
    Avatar
    Noman

    Dear Customer

     Please find the v1.15 version below

    https://drive.google.com/open?id=14SJ6igFllOCJDYx_5RhTv_C3vjVO1GKG 

     

    Thank you 

  • 0
    Avatar
    Noman

    Dear Customers

    Please try to download and  install the below test version of new Windows viewer and see if it fixes the issue.

    https://drive.google.com/drive/folders/0Bx0Zv57VYSRAVHd5cEwxU2tlNE0   

    Thank you 

  • 0
    Avatar
    gweidema

    Dear Noman,

     

    The file cannot be found. The page shows an errror. Please post again.

Please sign in to leave a comment.