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Live View being "Timed Out".

Im wondering if anyone else is having this issue or if this is just me. 

I have 2 dash cams in my car.  A DR900S-2CH and a DR750S-2CH.  Both are on the cloud and Im subscribed to their Smart Plan.  Access to Live View has been intermittent.  It would time out all day yesterday and started working again in the evening.  It stopped working around noon time today and hasn't worked since.  I've updated both dash cams to the latest firmwares (1.005 and 1.011) and the iOS app (2.77).  Helpcenter folks give one response a day and its useless stuff like reformat, reinstall app, etc.. Customer Service has been completely useless despite having purchased their expensive units multiple times and even subscribing to their expensive plan.  

I can still access the recorded files and change settings through cloud.  The only way to access live view is through my mac app.  Also, the public cameras are not shown any more either.  Ive eliminated hardware issues, network issues, everything on my end.  

14 comments

  • 2
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    Melissa Huntbach

    I am having the same issue.  It was working fine until yesterday and today still isnt working.

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    Leonardo Shin

    Glad to hear I’m not the only one. It’s an issue on their end but they keep telling me everything is fine on their end and insisting I follow what seems like a scripted troubleshooting guide. Reminds me of Dell tech support

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    Melissa Huntbach

    Yeah up until your post i thought i was the only one.  I am on chat at the moment. They are going to contact Manufacturer Support

     

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    Leonardo Shin

    Good luck. They’ll probably try to have you perform all these unnecessary steps. You should tell them multiple people are having this issue.

  • 1
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    Leonardo Shin

    If you can, please let me know how it goes. Maybe I’ll try the chat (Didn’t know they had a chat feature). Their help center (cs@pittasoft.com) is completely useless

  • 0
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    Dan

    I have the same issue with the DR900s-2ch. Contacted support yesterday, they said I try all the usual stuff also. Randomly started working again today but has now stopped again

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    crag robinson

    same thing has just started on our dr900s-2ch, we have only had this camera since 21.8.2018 and i have spent more time in my car than my bed trying to solve all the issues i have had with it since we got it.

    this happening is the final straw, it is getting returned to the place i bought it, it has been a nightmare, you should not have to keep messing around trying to fix connection issues, connected/disconnected , request timed out, failed to retrieve camera list, real rubbish picture at night from rear camera, and many other problems.

    not enjoyed one minute having this camera, it has been a terrible experience. 

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    Melissa Huntbach

    I have the DRS750-2CH and it seems fine.  I dont think its an issue with the camera itself. Its the Blackvue Cloud enviornment

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    H Nouser, C.E.T

    I have the same issue of " Request time out" , two 2 channel 900S, both have the same issue emailed support and got this  Request # 51201 .

    i can access both cameras just fine via direct WiFi but not through the cloud service.

    it was working fine yesterday, 

     

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    Caleb - Auto BlackBox

    Hello,

    BlackVue are currently aware of the issue the Cloud server is having and they are currently working on fixing it.

    @crag robinson

    If you are an Australian customer, please contact support@blackvue.com.au and we've love to help you out. Sorry to hear you're not having a great experience with BlackVue so far - I'm sure we can rectify it.

    Regards,
    Caleb - Support Team
    BlackVue Australia
    (Auto BlackBox)

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    Melissa Huntbach

    Thanks Caleb for the update.

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    Johnny Morris

    same issues here, 

     

    what really annoys me is ive paid for GPS and it doesnt work and i cant even get their support to understand theres no GPS function on my app or desktop software so whats the point in my paying for this tracking service. its pointless just like their tech support.  

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    Leonardo Shin

    Thanks Caleb.
    It would’ve been nice if they’d told me this earlier instead of having me go through those annoying steps.

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    crag robinson

    thanks caleb, based in the UK. appreciate your kind offer.

    Well when i woke up, thought i would try it again and yes it was all up and running perfectly, and i mean perfectly, i cant believe the difference, this is the first time i have not had to sit in the car trying to fix it, nothing has gone wrong at all, it works seamlessly now, cloud connecting straight away, wifi connecting, uploading great. picture better at the back also.

    i honestly cannot believe the difference, one very happy man, this is how it should be, and if it stays like this then it is worth every penny i paid. i am really stunned at the difference.

     

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