Wifi connection issues after update app to version 2.78

james robinson

• October 03, 2018 19:14

I have updated my iPhone BlackVue app to version 2.78, and since then have issues with connection to my BlackVue dr750s-2ch

I can connect to the Wifi, and shows connected on phone, but I cannot connect to the camera in the app.

 

I get the message "Not connected to BlackVue Wifi"

I have reset the SD card, but same issue is still present.

Any ideas?

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  james robinson

  • October 03, 2018 19:19

  Should I even have had 2.78 as it shows as only applicable to dr900s cams?

   

   

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  Raul Castro

  • October 03, 2018 21:42
  • Edited

  James, I am having the exact same issue with my system. iPhone is connected to the Blackvue wifi network but when I try to access the camera via the app, it will take me to the iphone notification settings for the app. When I go back to the app, it says that I am not connected to Blackvue Wifi. I've reset the ssid and password to no avail. What the hell? By the way, my app version says 2.79.

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  Alex Herrera

  • October 03, 2018 22:55

  Hey, I am also having the same issue .. my phone connects to the WiFi of the dash cam, but when I try to open it from the app it just sends me to the settings of the phone.. version 2.79 as well

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  RG

  • October 04, 2018 02:52

  Same issue here.

   

  I am having the same issue as well.

   

  Hardware Info:

  BlackVue 750S-2CH

  Firmware 1.011

   

  iPhone X

  iOS 12.0

  BlackVue app v.2.79

   

  It works on my iPad:

  iOS 11.4.1 (not been updated to 12.0)

  BlackVue app v.2.79

   

  I'm thinking that the app is not 100% compatible with iOS 12.0.

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  Chris

  • October 04, 2018 06:54

  Dear Customers

  Our apologies for the inconvenience. This is a bug in the app which will be fixed soon. For more details please refer to the article below.

  https://helpcenter.blackvue.com/hc/en-us/articles/360016485652--Update-Direct-Wifi-connectivity-Bug-on-Blackvue-iOS-app-version-2-78-and-2-79- 

   

  Thank you for your patience and understanding.

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  james robinson

  • October 04, 2018 07:42
  • Edited

  Thanks at least we know its an issue with the app.

  Thanks for the prompt response.

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  RG

  • October 04, 2018 14:15

  Thanks for being on top of this issue.

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  Oliver Chow

  • October 04, 2018 16:41

  Hi I have the same issue. Full format SD card multiple times and no luck.

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  RG

  • October 04, 2018 22:41
  • Edited

  I just upgraded the BlackVue app to v.2.8 (iOS 12.0) @ 3:24pm Pacific.

   

  It still kicks me out to the Settings for BlackVue instead of the WiFi connection.

   

  However, once I manually connect to the BlackVue unit's WiFi, I am able to access the its files and live viewing. Cool!

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