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Impact detection only works when the car is on

Hi Guys

I have had the  DR750S for around 6 months and am struggling with the impact detection when the car is parked. I have a power bank thus allowing the cameras to be ready at any time. 
1st problem: when you have an event recording, how long does it take for the camera to reset before it will re register another impact. I had a case where an event recording finished and withing 3 seconds i was rear ended while parked, the camera caught the car approaching me but turned off just before the incident and the event was missed.

2nd I now have a case where the impact detection does not work even though there is power to the cameras, and an event will only trigger if the car is on.

any ideas on how to sort this out please?

Thank you

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