I am now on my second camera in less than one week. It is 75 degrees Fahrenheit outside and not even close to the temperature that it will be soon and the second camera is already giving warnings that the camera may overheat. This is very concerning since this is supposed to be one of the better dash cams out there and I am already on my second unit and it is still having the same problem. How is this even possible when the camera is advertised as "Desert-Tested". According to Blackvue the following is supposed to be true of the DR900S:
Wondering how well the DR900S Series fares when it comes to heat resistance and overall reliability?
Good news! The DR900S Series was put to the test in the most extreme conditions and came out unscathed.
See how Caballo del Diablo drivers Boyd Jaynes and Brian Godfrey took the 4K BlackVue dashcam on a bumpy, dusty and hot ride for five days straight in the NORRA Mexican 1000 race.
The advertising by Blackvue is highly deceptive to say the least. Which desert was this tested in and was it winter in this desert? What were the temperatures it was "tested" in? The suggestions to park in the shade or leave the windows open is ridiculous at best considering it is advertised as "Desert-Tested"; in what world is that a plausible option? You park where there is space where I live, if you can even find a parking space and leaving the windows down? Really?? Might as well leave a sign that says steal my stuff (including my overheating dash cam) on the window if you leave the windows open for "ventilation" and theft. There needs to be a design change to this camera so this is not a problem because the options for resolution to this problem being given by Blackvue are simply unrealistic; maybe in lab testing is this possible but in the real world it simply is not an option. To pay for such a "high-end Desert -Tested" camera and have this happen within the first week on a cool day is simply unacceptable. If the problem persists I will just have to return and or dispute the charges on my credit card and give this paper weight back to Blackvue. I don't understand how Blackvue support (Francis) could even think that these suggestions are possible in the REAL WORLD. How about solving the problem instead of just putting the issue back on customers that have spent a significant amount of money; especially when you buy the top of the line camera and largest backup battery and largest SD card, etc. we are talking over $1,000 dollars for something that won't work on cool days much less in the summer time when it is ACTUALLY hot!
Unfortunately this is not the only problem I have had with this camera in the VERY short about of time I have owned it. It also connects and disconnects all the time; this appears to have been an issue dating back to at least mid last year and is supposedly being worked on but I don't have much hope at this point if it has taken this long to resolve the problem; obviously it is not a priority to fix issues with the software until enough people complain about the issue. Also, the "two-way communication" feature does not work in a true two-way manner. You can hear audio while the mic button on live view has the line through it but not when you press the mic button to talk; the person in the car can not respond until you turn tap and turn off the mic; if they respond before they just get what they just said repeated and it sounds like a echo affect. Once again this is different than the way it is advertised to work and should be advertised as one-way communication.
When calling about these problems I was hung up on while I had my installer at my house trying to figure out the problems mid call after being on the phone for about an hour. When I called back the message said they were closed now; maybe this is why the representative hung up becasue my call had gone past their call center hours. I called back a few days later when I could get my installer back on the phone with them and they had us do all of the steps that we had already done including re-installing the app, updating firmware to both camera and phone and reformatting the SD card. When I called back again about the continued problems the message said that it would be a three minute wait but instead I was told to call back in a while to try and get help after waiting on the phone for 10 minutes.
This has been a horrible experience and I am very disappointed as I had high hopes for this system after seeing their website and all the reccommendations from online stores for the Blackvue as the best camera. I can't imagine what other cameras are like if this is the best but when the best doesn't work either........why bother spending over $1,000 expecting the best and end up with nothing but problems and headache, I would rather just wait until they get their act together and produce a product that IS WHAT IT IS ADVERTISED AS and not have to go through all these issues. I really thought I would be avoiding issues by spending the extra money and getting the supposed best but it obviously has not turned out that way for me.
Blackvue, please either address these issues and offer a real solution other than parking in the shade and roll down the windows for a "Desert-Tested" camera or I will have to just return this camera and lose the $250 I paid to install this system and lose any future business I may have given you. I realize I am not a corporate customer so it may not matter to you but if your goal is customer service then EVERY customer matters and you do what needs to be done to make it right. I am only posting this on your website now to give you a chance to make it right but if not I will be posting this everywhere I can find to post to make sure other people don't have to go through this as well.