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Recording problems

Hi there I have a dr650gw 2ch, the problem I have is that I can’t get on the wifi BlackVue app because I can’t pick my wifi name in the wifi list on my phone The record light is not on but my gps light is on I tried to reformat by pressing the button camera but that doesn’t turn off and no voices either, the only thing left is to take out the sd card then re insert by in saying that it might be something bigger Even the firmware is updated Can any one help

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