1. BlackVue | Help Center
  2. Community
  3. DR900S Series
New post
0

App can't access camera settings. Configuration file error

Hello,

Long time Blackvue user here (since DR550 2CH).  I was very happy with it for a long time but decided to upgrade to the 4k version so I got the DR900S 2CH.  I can't seem to figure out how to go and adjust the settings of it.  From the app I can connect to the internal WIFI of the camera but all I can see are live view and recordings.  If I try to go into the settings it says "Configuration file error".

I then got the SD card, formatted it like it wants (FAT32) and put the latest 1.012 firmware.  The camera then upgraded and restarted a few times.  Still the same issues is happening.  Not sure what to do.

A side note, every time the camera starts, it says "Wifi hotspot not available" but it does turn on and it's working fine.  

I mainly want to adjust the settings because for some reason the camera is defaulting to recording in 1080p and not 4k.

I'm attaching a screenshot of the error.  I'm using app version 3.13  (release date 2020-07-03) for Android.

Thanks for any help!

 

 

Date Votes

5 comments

  • 0
    Avatar
    Emil

    I managed to fix it after I posted this but I'll keep it up for anybody having the same issue.  What I did was downloaded the Blackvue desktop viewer and with it I had no problems going into the settings and adjusting what I needed.  After that the app was also able to get to the settings and no more error messages.

     

  • 0
    Avatar
    nathan

    im having this problem with the phone app. im trying to access Firmware settings like i always do and it says Configuration File Error.

    Blackvue has not responded yet.

  • 0
    Avatar
    Chris S

    I've got the same error message when trying to access the firmware settings "configuration file error".
    Has anyone managed to fix theirs?

  • 0
    Avatar
    L Motto

    Same. I updated the firmware for the 750s to 1.0009 (12/9/21) and at first the device wouldn't reboot. It did not lose power, there is a battery backup. It is however still recording. The voice prompts stopped some time ago, so although I couldn't hear the reboot following firmware update was complete, the white light on the front was lit for 5 minutes until I decided to recycle the power manually.

  • 0
    Avatar
    Nicholas Washington

    I had the same problem with my new DR970x-2CH, it may have been caused by initially using the SD Card from an older model...which the camera rejected

    I was able to fix my problem by formatting the SD Card and then downloading and adding the current firmware to the SD Card and getting the DR970x to reload it's firmware. So I wasn't upgrading the firmware, but just reloading it.

    After the firmware was reloaded I was able to access the camera settings - the settings I had set-up we retained when the firmware was reloaded. i.e. My wifi network connection was retained in the settings

Please sign in to leave a comment.