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Your device can't play this video file

I get this error on *every* video in the app. I'm running Android 11, last updated 5th May 2021. Blackvue 750X on Firmware 1.004. I realise there's a firmware update to 1.006 but that seems to fail when I try it (seperate issue obviously) and seems unrelated to the fact the app doesn't play any videos. This occurs for saved videos too, the only 'video' I can watch in the app is live.

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    TY

    I have the same problem, my phone is XiaoMi 10T Pro Android 11.  What is your phone brand & model?  It seems Blackvue app gets compatibility issue with Android devices

  • 0
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    Phil

    Same problem. I just received my 590X a couple of days ago. I attempted to view it on my Kyocera DuraForce Pro 2 and get the same message. I see the files are mp4. My Kyocera has no problem viewing other mp4s. How to fix this? 

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