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Front camera white can't see anything!

Having issues with my DR750-2CH LTE. The front camera is now showing video with a white tint, so can't see anything. What could be the issue? Could it be due to a recent firmware update? How do I fix this please? 

8 comments

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    Kim R

    Hello! Is the entire screen of the recording appears to be white only? Have you tried to revert it to the previous firmware? Please send more details of your issue (attach a copy of the recording and/or screenshots) to our Customer Support Team (cs@pittasoft.com) for further checking and assistance. Thank you!

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    Frederick Toh

    Same issue of front cam white screen. Not sure when it happen. Check app, apparently 1 week ago have already white screen.

    Back cam working well.

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    Tahmid Meah

    Have you managed to sort this issue? I’m having the same problem

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    Tsobo

    Hi this happened a while ago and not sure what was the issue but it was resolved. I wlll say though that blackvue have a tendency of pushing very buggy firmware, so I would be very cautions to do an an update, until I am sure its safe!

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    Steele Nickle

    Have you been successful in resolving this matter? I am also experiencing this issue.

    https://helpcenter.blackvue.com/hc/en-us/community/posts/4406704858137-Front-camera-white-can-t-see-anything-backrooms

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    Lily Smith

    Have you succeed in resolving this matter? I am experiencing the exact same issue. 

    Save the link: https://helpcenter.blackvue.com/hc/en-us/community/posts/4406704858137-Front-camera-white-can-t-see-anything-backrooms

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    Andrew Meade

    Same issue here. Just started today. Everything else seems normal, except when I try live view it's white and now the rear camera won't display, it drops connection. My camera also doesn't seem to power on unless I open the app. Latest firmware re-uploaded today trying to fix it. Version 1.020

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    Ben Pomeroy

    It is possible that a new firmware update caused the problem, but it may also be related to other factors. Make sure that the camera settings are configured correctly, especially for exposure, white balance, and color temperature. Incorrect settings may cause a white tint. Turn off the dashcam and disconnect it from the power supply. Wait a few minutes and then reconnect. This process can sometimes solve small glitches. Inspect the camera lens for any physical damage or obstructions. A scratched or damaged lens can affect the image quality. If you have made changes to the camera settings, you may want to try resetting the camera to factory settings. Refer to the user manual for instructions on how to perform a factory reset. If the problem persists, it is best to contact the manufacturer's support for more specific assistance based on your dashcam model and its current condition.

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