Steady blue and red light, no wifi after OTA firmware update

Matt Zeigler

• August 18, 2021 09:09

I was on 1.015 I believe, and updated to 1.018 via OTA. Download the firmware on my phone, did the process of installing for the camera. Camera said it was formatting, turned off, turned on, said it was updating and to not power off, and after about 20 min nothing has happened. Just a steady blue and red light. Camera worked wonderful for the last 2 years, no issues whatsoever until I tried to update it.

0

• 

  Haven

  • August 20, 2021 07:59

  Hello Matt! Something could have gone wrong during the update. Have you retried the entire process by formatting the SD card, and reloading it into the camera? Send an email to us (cs@pittasoft.com) or call us at 1 (844) 694-4469 to speak to one of our agents. Thank you!

  0
• 

  Edgars Po

  • December 03, 2024 11:53

  Hello!

  I had the same situation and have the same problem.

  What was/is the solution?

  0
• 

  Douglas Morris

  • December 13, 2024 16:41
  • Edited

  It sounds like the update may have failed. Try power cycling the camera, re-downloading the firmware, and updating manually via SD card. If it still doesn't work, contact support for assistance.

  0

Please sign in to leave a comment.