This so-called Help Centre appears to be nothing more than somewhere disgruntled users can air theire grievances, with zero chance of getting any resolution!
And because it's under the BlackVue "banner" it remains hidden from the general public.
Far better to post all grievances in more public social media circles, like Twitter & Google reviews. That way Blackvue can't hide their rubbish!
I for one won't be wasting time looking for answers here.