In case of dashcam or firmware related issues, please attach the "Config" and "System" folders from the dashcam's SD card (if available). ( To retrieve them, turn off the dashcam --> take out the SD card --> connect it to your computer using the micro SD card reader --> Open the SD card drive --> open "BlackVue" folder -->from there, zip the "Config" and "System" folders )
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Please input serial number of item with issue(s).
Online Shopping Mall Order Number
Current FW version or FW version you want to request for FW downgrade/reupload
Choose only among Multilanguage, Russian, or Korean FW versions
OS of your mobile device (Android / iOS)
Current BlackVue app version
OS Version of your Andoid or iOS device
SIM Card ICCID number