Submit a request

In case of dashcam or firmware related issues, please attach the "Config" and "System" folders from the dashcam's SD card (if available). ( To retrieve them, turn off the dashcam --> take out the SD card --> connect it to your computer using the micro SD card reader --> Open the SD card drive --> open "BlackVue" folder -->from there, zip the "Config" and "System" folders )

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please input serial number of item with issue(s).

Online Shopping Mall Order Number

Current FW version or FW version you want to request for FW downgrade/reupload

Choose only among Multilanguage, Russian, or Korean FW versions

OS of your mobile device (Android / iOS)

Current BlackVue app version

OS Version of your Andoid or iOS device

SIM Card ICCID number

Add file or drop files here